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Paulie Young
Norf London
Interests: black people
Recent Activity
Paulie Young added a favorite at Pencil Shavings
Feb 24, 2010
Volume of marketing material sent out and...
Volume of marketing material sent out and responses generated. Volume of marketing material is like when dominos send a leaflet/ menu to houses so that customers can order food. Continue reading
Posted Feb 9, 2010 at Paulie Young's blog
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No. of contact with customers each month. If you...
No. of contact with customers each month. If you work at the gym you would have customers coming to you regularly asking about memberships. You need to be able to talk to customers to see what they're interested in. Continue reading
Posted Feb 9, 2010 at Paulie Young's blog
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Average order fulfilment times. Need to make sure...
Average order fulfilment times. Need to make sure they work towards getting the customer their order in reasonable time. If you were to order a meal at Mc.donalds customers would expect to wait about 5 minutes however if they were to wait longer for thier food that is bad customer... Continue reading
Posted Feb 9, 2010 at Paulie Young's blog
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No. of damaged or faulty goods returned. When alot...
No. of damaged or faulty goods returned. When alot of customers are returning items, that means the staff are being careless with handling goods, For example If customers are buying kettles from argos and they are faulty the customer would bring it back for a refund. That is bad customer... Continue reading
Posted Feb 9, 2010 at Paulie Young's blog
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No. of complaints about your employees. If you...
No. of complaints about your employees. If you have a high number of complaints about your employees that is bad customer service, For example If Prison guards were abusing the inmates there would be alot of complaints about missconduct. Continue reading
Posted Feb 9, 2010 at Paulie Young's blog
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Posted Feb 9, 2010 at Paulie Young's blog
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Queries or complaints about your product or...
Queries or complaints about your product or service. Queries or complaints about your porduct or service would be when you recieve lots of complaints about your service, for example. Toyota have been recieving complaints about their faulty accelerator pedals on some Toyota vehicles made in the passed 5 years. Customers... Continue reading
Posted Feb 4, 2010 at Paulie Young's blog
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Sales renewal rates. sales renewal is when a...
Sales renewal rates. sales renewal is when a customer keeps coming back to the same business, usually because the service is good. For example my mum keeps going back to tesco because; 1) it's cheap. 2) She has a tesco clubcard which gives you points for every purchase and then... Continue reading
Posted Feb 4, 2010 at Paulie Young's blog
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Paulie Young added a favorite at Paulie Young's blog
Feb 4, 2010
Paulie Young added a favorite at Paulie Young's blog
Feb 4, 2010
Paulie Young added a favorite at Paulie Young's blog
Feb 4, 2010
Paulie Young added a favorite at Paulie Young's blog
Feb 4, 2010
Paulie Young added a favorite at Paulie Young's blog
Feb 4, 2010
Paulie Young added a favorite at Paulie Young's blog
Feb 4, 2010
Paulie Young is now following Paul Chaney
Feb 4, 2010
Complaint letters and Praise letters. Complaint...
Complaint letters and Praise letters. Complaint letters are problems. When a customer makes a complaint either on the phone or by sending a letter it indicates there is a problem. If several complaint letters are made about the same thing, then it is obviousely a problem that needs to be... Continue reading
Posted Feb 3, 2010 at Paulie Young's blog
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Mystery customers. Retailers employ mystery...
Mystery customers. Retailers employ mystery customers to go to their own business and get feedback about the staff. They also sometimes go to competitors business to compare service levels. Businesses employ mystery customers so they can find out about the speed of service, the way the service was delivered, the... Continue reading
Posted Feb 3, 2010 at Paulie Young's blog
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Staff feedback. Staff feedback is when a member of...
Staff feedback. Staff feedback is when a member of staff would talk to other staff, usually in a meeting or a group would represent their views. Staff feedback is important beacause the staff are internal customers but some staff deal directly with external customers and pass comments on both positive... Continue reading
Posted Feb 3, 2010 at Paulie Young's blog
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Customer comment cards. Customer comment cards are...
Customer comment cards. Customer comment cards are more honest, sometimes a customer would not like to complain to a member of staff but are more willing to write what they have to say on a comment card. Customer comment cards are similar to customer questionnaires but only smaller. Businesses such... Continue reading
Posted Feb 3, 2010 at Paulie Young's blog
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Customer questionnaires. Customer questionnaires...
Customer questionnaires. Customer questionnaires are used by many businesses that would like information that you can't fit on a comment card. Questionnaires sometimes get sent to existing customers & Previous customers who havn't made a purchase for some time to find out why. They do this because not only do... Continue reading
Posted Feb 3, 2010 at Paulie Young's blog
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Informal customer feedback. Informal customer...
Informal customer feedback. Informal customer feedback is finding out how a customers feels and what they have to say about something, For example when you eat a meal and a waiter asks you if everything was ok, This is a easy and informal way of getting customer feedback. Continue reading
Posted Feb 3, 2010 at Paulie Young's blog
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Welcome to TypePad! This is a sample post you can...
Welcome to TypePad! This is a sample post you can edit or delete later. Continue reading
Posted Feb 3, 2010 at Paulie Young's blog
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Feb 3, 2010
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