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Sam Gronner
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Excellent post. Tweets and retweets are merely indicators of reach. That's as far as it goes -- like counting clips. The crucial question that practitioners (and informed clients) should ask is whether the PR/social media program influenced behavior. Did it move the needle in a particular direction? The desired effect should be defined prior to execution, along with the appropriate measurement tool. Possible indicators might be 1)call to action (generating visit to website?) 2)attitude tracking (likes) 3) straw polls/surveys. The number of tweets & retweets tells us nothing about behavioral or attitudinal change, absent content analysis.
If a Tweet Falls in the Woods....
Measurement has always been one of the Holy Grails of the public relations profession. And until social media arrived on the scene, measurement was usually at the top of the list for industry seminars, conference programming, professional development training and other related activities. Why?...
I think this is a flawed concept for reasons stated by others, namely, 1) reluctance by "influencers" to take the time to be engaged via this closed platform and 2) the many unsophisticated (OK, let's call them lazy) publicists (I dare not refer to them as PR professionals) who will continue to "spray & pray."
But in keeping with this alliteration, I am further concerned about the pay-to-play model being proposed. Essentially, you are asking me to pay to engage in conversation with an influencer when I can do so for free via Twitter, Facebook, or other social media.
When "influencers" engage in social media, one presumes that they are there to listen as much as to report or analyze. When a PR professional contributes helpful, informed, timely news or trends, (at times serving a client interest or agenda), it constitutes a perfectly legitimate and honest means for delivering a relevant pitch; it should meaningfully contribute to the dialogue and add context or a fresh perspective.
There is no quick fix to long-term relationship building between PR professionals and the media we try to inform about news or trends important to our clients. I'm afraid the idea of a closed platform, with an entry fee, is no substitute for what's always been true to the practice of PR. After all, the "R" factor is all about the relationship.
@gronnerpr on Twitter
HIRPS: A new model for PR and influencers
by Josh Bernoff Here's the problem. "Influencers" -- that's reporters, analysts, bloggers, anyone with an audience -- are targets. PR people are the ones who want to influence them. The PR folks subscribe to databases from companies like Cision and Vocus and then send out hundreds of undifferent...
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Jul 12, 2010
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