This is Rachel Happe's Typepad Profile.
Join Typepad and start following Rachel Happe's activity
Join Now!
Already a member? Sign In
Rachel Happe
Co-Founder of The Community Roundtable, a peer network for social media, community and social business professionals
Interests: sailing, art, business strategy, product marketing, product management, cooking, hiking, kayaking, graphic design, communities, organizational behavior, professionally: social media, internet applications, online business dynamics, cooking...not in that order
Recent Activity
I was fortunate to attend TEDxCamdrige last week and hear from a number of excellent speakers but the one that gave me the biggest pause for thought was Bruce Schneier, an online security expert. I have been watching with dismay... Continue reading
Posted Sep 20, 2013 at The Social Organization
Image
A couple of years ago I turned 40. Running a mile made me feel like I was likely to have a heart attack - it was more than wheezing, it was painful. I realized that I was at a precipice.... Continue reading
Posted Sep 3, 2013 at The Social Organization
Image
Getting to Yes is a great book about negotiating in a way that serves the interests of both parties. It is also the implicit goal of everyone who needs to collaborate with others in some way. For most of my... Continue reading
Posted Jun 5, 2013 at The Social Organization
Image
Games are amazing vehicles for learning. Watching my almost three-year-old do puzzles is awe inspiring, not the least of which because she currently thinks of the alphabet as one giant puzzle that unlocks books, another thing she loves. That drive... Continue reading
Posted May 28, 2013 at The Social Organization
If the work world you exist in hasn't been disrupted yet, it's likely only because you haven't been paying enough attention. To start understanding some of this massive disruptions taking place, you need go no further than Mary Meeker's annual... Continue reading
Posted Mar 1, 2013 at The Social Organization
Image
Working in the social business field has become a frustrating place - the field is littered with examples and advice that should be a distraction but instead has become the focus of the market conversation. What's worse, is that the... Continue reading
Posted Sep 14, 2012 at The Social Organization
Women are different than men. Women can do the same work as men. Women do things differently. Everyone should be treated equally. The debate circles on and on... and I don't tend to add my commentary very often because it... Continue reading
Posted Jun 22, 2012 at The Social Organization
Image
We have much to thank Facebook for - it has led the way in training society how to communicate in networked environments and has shone the technology community how to optimize communications technology for engagement. But Facebook has a big... Continue reading
Posted Jun 4, 2012 at The Social Organization
Image
Customer advocacy and loyalty is the holy grail for many a CRM effort. However, I think the drivers of loyalty very often misunderstood. This week I was looking at a CRM model with the customer at the center surrounded be... Continue reading
Posted Mar 13, 2012 at The Social Organization
Image
There is a lot of discussion around creating better filters to solve our information overload and also a bit of a backlash about filters - most notably Eli Pariser's talk on Beware the Online Filter Bubble and another great perspective... Continue reading
Posted Mar 2, 2012 at The Social Organization
Hi Gianpaolo - Thanks for the comment - at one level you are definitely right but I think, in practice hierarchies have become so much more. I don't know that they carry such negative weight in all organizations but the hierarchical structure does have a rigidity that makes it hard for people to grow quickly into their own potential. I'm not sure my hypothesis is entirely accurate here - it's just something I've been mulling over in terms of how can we set up structures to encourage and support vs. 'manage' and constrain human potential.
Image
It's a time of year where we cherish those we love... but our society's narratives around love can be pretty distorted. They involve passionate embraces, sex, physical gifts, weddings, and other fairy tales which while certainly part of it is... Continue reading
Posted Dec 13, 2011 at The Social Organization
Hi Euan - You are right - the difference to me is that the social web has made that complexity even more visible to more people and the risk is exactly that - driving us toward extremely simplistic perspectives because we are overloaded. In organizations this can really hinder decision making at worst or create a very narrow decision-making framework if we are not aware of it and work to create context & meaning out of all the information.
Image
The 2012 predictions are starting and I will likely participate - the end of the year is always a good time to assess and evaluate where you have been and where you are going. However, these predictions can often take... Continue reading
Posted Dec 5, 2011 at The Social Organization
Last week, I presented a premise at the Enterprise 2.0 conference that because the costs of technology and human capital have flipped (relatively speaking), people are now the weakest link in organizational value chains. What that means is that those... Continue reading
Posted Nov 22, 2011 at The Social Organization
Image
I grew up in a unique position. My father was powerful - at least within our family's community - he was the minister of a 350-year-old church in Cambridge, MA. I sat at the "right arm of power" in that... Continue reading
Posted Oct 27, 2011 at The Social Organization
Image
Weak ties are valuable to have - they will share information with us that we may not have otherwise discovered, answer simple questions, and expose us to new things that we never knew existed - but it is still pretty... Continue reading
Posted Oct 24, 2011 at The Social Organization
Image
I recently started running. I've started trying to run a lot over the course of my life - probably at least 10 different times. I've never gotten past 3-4 runs in the past but today I just finished my 8th... Continue reading
Posted Aug 23, 2011 at The Social Organization
Image
Social media has made the complexities of the world visible and much harder to ignore both for individuals and for organizations. And the complexities are many and everywhere as the world becomes more globally connected and transparent. For a majority... Continue reading
Posted Jul 26, 2011 at The Social Organization
Image
By now most of us have a rough understanding of Moore's Law and the exponentially increase in the processing power of technology: While this increase in technical productivity has been celebrated liberally over the years and has generated huge amonts... Continue reading
Posted Jun 6, 2011 at The Social Organization
Image
It feels like I've been going to the Enterprise 2.0 conference for a very long time. In reality, I first attended in June of 2008. It is when the enterprise market was just starting to pay attention to Twitter and... Continue reading
Posted May 19, 2011 at The Social Organization
We have a pretty clear picture of what a social organization looks like on the outside - marketing and sales becomes a pull rather than a push discipline and customers are much more involved throughout the customer lifecycle. But what... Continue reading
Posted May 11, 2011 at The Social Organization
15
Image
I started my career working with large enterprises on decision-making processes around new product development. It's an area filled with ambiguity and risk but requires executives to make huge bets on a future they cannot see. It also takes years... Continue reading
Posted Apr 13, 2011 at The Social Organization
Hi Gavin - Thank you so much for taking the time to review our recent report, provide your perspective, and blog about it. Our network is at this point, very North American-centric which is a current limitation. Because we have a limited number of members from Europe (it is challenging to participate because of programming schedules), we do not have great insight as to how community management is different around the globe but we would love to be able to offer that comparison at some point - or have someone else provide it. Cheers - Rachel
1 reply
David - Thank you so much for your support, your great report intro, and this post. I love seeing what resonates for different people. Each little learning could be an entire blog post... but at 95 pages, we will have to leave that to another day.