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Rockhopper
I'm a life-long learner with insatiable curiosity.
Interests: golf, travel, wine, social technology
Recent Activity
It is SO GOOD to hear from you! Suzanne and I were laughing out loud reading this post over coffee this morning - and fondly remembering your rendition of Knocking on Heaven's Door at The Sauce.com launch party... Live Loud my brother....
Toggle Commented Sep 25, 2010 on What I been doin' at Reppe.com
BusinessWeek publishes their list of most intriguing new businesses: The Most Intriguing Startups "Green technology" is the dominant category, along with medical technology this year. Hunch gets $ 2million, while Aardvark is just getting warmed up. Go figure. Overall, this list is a great example of the systems archetype known as Success to the Successful wherein the allocation of resources (i.e., venture capital) is overwhelmingly biased toward those who have "succeeded" in the past - and ignoring those who might be successful if provided with resources. One of the key lessons I learned from my own experiences on Sand Hill... Continue reading
Posted Nov 18, 2009 at Rockhopper's blog
Agreed! Enterprises that can effectively "learn" from their interactions with customers via Social Media must then apply that learning to how they manage these relationships. I would suggest these are critical "Corporate Behaviors" that must accompany the use of social media. The resulting Customer Insight must inform Customer Strategy, and this Strategy must guide Customer Interactions, which should yield further Customer Insight. And so it goes...
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Oct 2, 2009
This is a wonderful articulation of why passionate creatives might struggle within the more traditional organizations "We are profoundly frustrated by the daily obstacles that we encounter at every turn. We see all the possibilities, but experience firsthand the barriers that keep these possibilities far out on the horizon rather than within our grasp. {snip} We quickly learn that our passions are viewed as deeply subversive, rather than as treasured assets." Who will support Passionate Creatives with the transformation of their institutions? For some (including myself) the struggle is overwhelming, so I will leave in search of a more receptive organization. Are there other organizations like Buckman (http://www.buckman.com/) that have managed to create value for the company and their customers by nurturing innovation and collaboration?
I share your passion for the use of collaborative technology to support communities-of-interest (and communities-of-practice). I wrote a thesis on the topic in 1996 - at a time when most available applications were "closed" (e.g., Lotus Notes) and before the exponential growth in the use of the innovative tools you continue to discover and share. I very much look forward to the publication of your new book. Oh, and perhaps my favorite exemplary company in the use of collaborative technology to support customer-led innovation would be Buckman http://www.buckman.com/ - though I'm sure you are aware of them. I'm certainly eager to contribute to your efforts. All the best!
And just in time for Father's Day... Rik, you have a gift for taking ordinary experiences and finding extraordinary lessons in this life. Rock on!
Toggle Commented Jun 10, 2008 on A Father's Prayer at Reppe.com