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Russell Hutchinson
I'm the principal the Chatswood Consulting Limited, live and work in New Zealand.
Interests: Family, financial services management consulting, living a good life in New Zealand. I love to read, run, work out, and soon I may admit to gardening.
Recent Activity
A client asks you what's best, and you tell them. So far, so easy. The 'ideal' is both hard to define, and similarly, hard to get wrong. If its a car I could offer you a high-end Merc, or a... Continue reading
Posted 3 hours ago at moneyblog
Rob Stock has this cool piece on how the insurance industry used to be really unhealthy, but is now getting its act together. It includes comments by Naomi Ballantyne (Partners Life), and references to other CEOs, Ralph Stewart (Retirement Income... Continue reading
Posted yesterday at moneyblog
My recent piece on disclosure law is getting some good comments over at goodreturns. Link. Continue reading
Posted yesterday at moneyblog
Two advisers, all things are equal, except for this: one has a 9% lapse rate, the other 18%. The first adviser will have a business twice as big as the second. At one and the same time it is both... Continue reading
Posted 2 days ago at moneyblog
A section from the April FSC Member Update: Financial Advisers Act (FAA) The FAA draft legislation is out and the market is abuzz with thinking, reviewing and responding to MBIE’s Consultation Paper on the new Financial Advice Regime. Within the... Continue reading
Posted 3 days ago at moneyblog
FSC are hosting their annual conference in Auckland on the 7th and 8th of September 2017. They will be partnering with Workplace Savings NZ to deliver ‘Navigating Change’. More details are to be released shortly. Continue reading
Posted 5 days ago at moneyblog
We have recently done a number of updates to QPR including OnePath's recent changes to Trauma effective 12th of April. There were score changes to a number of items in Trauma including Heart Attack, Rheumatoid Arthritis and Child Benefit. There... Continue reading
Posted 5 days ago at moneyblog
Many advisers have been asking us to share the methodology used to create QPR ratings so we had this one-pager created to explain. You can download the A4 version here - Download Value-Based Research - March 2017 Continue reading
Posted 6 days ago at moneyblog
FSC have recently refreshed their strategy according to a recent member update, here is what it shows: Continue reading
Posted 7 days ago at moneyblog
Indeed, we all like clients. But specifically, Strategi likes the word 'client' preferring it to 'customer'. I agree, and many others do too, so why the particular interest in this statement. Well, here at Chatswood we like data, and Strategi... Continue reading
Posted Apr 20, 2017 at moneyblog
The Australian FSC has announced a draft approved provider standard. While the draft standard has been getting quite a lot of flak from advisers, it contains quite a lot to commend it. First, the flak: Trowbridge requirements were landed in... Continue reading
Posted Apr 20, 2017 at moneyblog
Super-early-bird is closing soon. If you know you're going to go, then good to get booked. Continue reading
Posted Apr 19, 2017 at moneyblog
Goodreturns has a piece on the likely number of advisers halving as a result of the proposed law change. That prompts several questions. From what? The number of RFAs is genuinely hard to work out. The register is a mess... Continue reading
Posted Apr 18, 2017 at moneyblog
Nominations are now open for the PAA Excellence Awards 2017. The categories for advisers include: Insurance Adviser 2017 Investment/KiwiSaver Adviser 2017 Mortgage Adviser 2017 Mortgage - New Adviser 2017 Insurance - New Adviser 2017 Click here to nominate. The categories... Continue reading
Posted Apr 17, 2017 at moneyblog
I use health tech, I am also in the life insurance industry. While I may connect heath wearables to the industry, most consumers don't. Heck, most of them don't think about their life insurance. That was part of the promise,... Continue reading
Posted Apr 13, 2017 at moneyblog
The Economist have produced a chart showing the cities with the highest homicide rates - the majority of them are in Latin America. Which prompts a question: which kills more people each year, murder or war? You know the answer... Continue reading
Posted Apr 12, 2017 at moneyblog
If you have not got a level five qualification you may be forgiven for some confusion. Some people advise that you should hurry up and get it, others say wait and see. If you don't want to pick through the... Continue reading
Posted Apr 11, 2017 at moneyblog
Susan Edmunds asked us to investigate which companies will allow stand-alone medical policies for children. We hadn't thought of this use case before, but logically, it is useful. What if the parents are unable to buy health cover - perhaps... Continue reading
Posted Apr 10, 2017 at moneyblog
Goodreturns has news that restraints of trade, common in professional services, are often not enforceable. The main problems appear to be with how specific they are, and the scope. The trick is to be very clear, but also to be... Continue reading
Posted Apr 9, 2017 at moneyblog
There aren't actually many big financial processes where you need to sign scary declarations. Getting a 'wet signature' on a declaration is actually, when you think about it, a pretty bad sign. When you need to remind someone of how... Continue reading
Posted Apr 8, 2017 at moneyblog
Stats NZ has a nice new report, complete with a couple of infographics, about regional economies. Good economic data is an essential ingredient in robust multi-year business planning for businesses with scale. You can get more detail at this link. Continue reading
Posted Apr 6, 2017 at moneyblog
I recently attended an ethics workshop hosted by Professional IQ. The last time I had formal ethics training was during my MBA course, a few years ago, and was interested to see what is being taught now. It was a... Continue reading
Posted Apr 5, 2017 at moneyblog
A traumatic account of a troubled patient who appeared to change their mind about an assisted dying procedure has raised questions at a time when the Netherlands is debating a change in their euthanasia law. Link. Having said that, a... Continue reading
Posted Apr 4, 2017 at moneyblog
Why do people think the way they do? Very often the cause of 'odd' responses is a result of cognitive biases. The more we investigate the sales process, the more we see that these apply, so I was delighted when... Continue reading
Posted Apr 4, 2017 at moneyblog
AIA has launched a new range of Level products for Personal & Business Life, Trauma and TPD. They allow level premiums to be specified to any age - subject to standard expiry ages, and a minimum term of 10 years.... Continue reading
Posted Apr 2, 2017 at moneyblog