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Your findings on the composition of your inbox are not surprising. Our 2010 survey of heavy email users and found less than 1 of 5 emails was from their important contacts, or was relevant to them, or required a response. Unfortunately, as you have found, we cannot rely on blocking off all senders or use simple filtering to solve the email overload problem. And we cannot expect the senders of bulk emails to cut back on their email blasts. The onus of control has shifted to the receiver or the inbox owner, and we can only do this using automation. So last year we began developing a software tool that could automatically analyse emails. Using text analytics and language processing, Cruxly can categorize messages into those that need to be read, those that need a response, and those that can be ignored. So far results have been very promising.
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Feb 27, 2011