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S G
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Glad you found this--if you hadn't posted about it, I would've commented that the one person chiefly responsible for getting so many of us all riled up isn't a librarian... it's Tim O'Reilly. That he and his came up with 'Web 2.0' in 2004, and that it took many of us until 2006 to get around to struggling with the awkward-at-best 'Library 2.0' idea in direct response to Web 2.0 is a bigger problem to me. Though I commend those who coined it for sticking their necks out and challenging convention, I don't buy the concept of 'Library 2.0' either, mainly because it's such a mixed metaphor the onlineish versus face-to-faceish parts of which are hard to reconcile, but I do believe as I'll continue to say tirelessly that how our users behave online and what they expect there should motivate us to make things as consistent and easy as possible in a language they can understand and in a way in which they themselves can *participate* in ways we've never allowed them to do. If doing that complies with 'Web 2.0', then fine, we can be buzzword-compliant. The main issue that I see among some of my colleagues these days is the idea that we start behaving less like traditional libraries with arcane controlled vocabularies and searching techniques that expect users to come to us and speak our language, and more like the rest of the Internet culture that we joined years ago but is eating so many of our lunches by making things easy and DIY, HYW (Do It Yourself, How You Want). But that's a whole 'nother thread...
Toggle Commented Dec 6, 2006 on A Logical Definition of "Library 2.0" at T. Scott
Congrats on the 4th Telecaster (including the Teleacoustic)! I'd say you've filled out that collection pretty well...now I'm curious as to what's next... ;)
Toggle Commented Nov 22, 2006 on Diamonds and Guitars at T. Scott
I absolutely agree about asking our customers what they're up to and how, rather than continuing the 'needs assessment' and continual survey-stream approach that has become so tired and worn out by this hyperfluxing moment in time. Only by finding out where our users are will we be able to 'go there' and meet them, rather than continuing to expect them to come to us and speak our language. I still paraphrase Connie Schardt from years ago: the single (most important) service point is wherever and whenever the customer needs information. That's clear enough from all of our declining gate counts and student complaints about 'this is the third time I've been to this BI session in the library...' A big question I still have is what we do with those informal data we get from conversations, compared against what we get from LibQUAL and such. If the latter says 'customers like having a librarian on the reference desk', and the former says 'I don't physically go into the library anymore', then we have to ask ourselves many more questions before we get any decent answers.
Toggle Commented Nov 22, 2006 on Librarians On The Loose at T. Scott