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SQB
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i will be selling cup cakes, i have already handed out questionaires for my research. we are now designing the posters and deciding when the cake sale should be held. please comment and tell me what day would be suitable for you. Continue reading
Posted Jan 24, 2011 at SQB's blog
Customer Questionnaires is a series of questions that customer have to answer about the business, many restaurants prefer to put comment cards on the table and ask you to complete it before you leave, other businesses do this to.e.g. in a restaurant they will leave the comment card on the table so when the customer finish and before they will leave they will give there view about the food. Continue reading
Reblogged Mar 16, 2010 at SQB's blog
Mystery customer is when some retailers send their own employees to visit there own store as a customer and then they discuss things about the business from a customer points of view e.g. the speed of service, attitude of the staff and the quality of the finish result. and also tesco will send some one to tesco headoffice will send a myster customer to tesco and pretend they are a normall customer so they will see how tesco is doing with customers. Continue reading
Posted Feb 9, 2010 at SQB's blog
Staff feedback is when a staff gives their opinion about the business they work for to the employer for possible improvement; they can make both positive and negative comments.e.g Thorpe park they staff will ask customers about how there day is and if there is any complaints about the park then the staff will come and tell the manger of Thorpe park so they will improve it Continue reading
Posted Feb 9, 2010 at SQB's blog
customer questionaire/ comment cards customer questionaires are like surveys that the staff give you to fill in, for positive or negative feedback. Thorpe park gives you surveys on your way out of the park, so they know how well their customer service is. Continue reading
Posted Feb 9, 2010 at SQB's blog
customer questionaire/ comment cards customer questionaires are like surveys that the staff give you to fill in, for positive or negative feedback. Continue reading
Posted Feb 9, 2010 at SQB's blog
customer questionaire/ comment cards customer questionaires are like surveys that the staff give you to fill in, for positive or negative feedback. Continue reading
Posted Feb 9, 2010 at SQB's blog
Informal customer feedback is when a customer gives an opinion without feeling the pressure or tension; they speak in friendly or informal manner as they would do with their friends.e.g. in Thorpe park if a customer doesn’t like something in the park they will give there opinion without having any pressure on them. Continue reading
Posted Feb 9, 2010 at SQB's blog
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The most important part of customer service is listening to your customers. Continue reading
Posted Feb 8, 2010 at SQB's blog
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1.) Sales renewed rates. - this is repeated business for organisations like tesco. people will shop at tesco because its convineince, staff are polite, you get a club card. 2.) No. of queries or complaints about your product or services. - No. of questions or complaints you got by your customers for all your products, so if tesco is selling a kettle and it breaks down in a few weeks people will complain. if their are a high number of people giving products back it shows poor customer service from tesco. 3.) No. of complaints about your employees. - No.... Continue reading
Posted Jan 19, 2010 at SQB's blog
Posted Jan 5, 2010 at SQB's blog
I HAVE NO LIFE!!! JUST PLAY GAMES ALL THE TIME!!! Continue reading
Posted Jan 5, 2010 at SQB's blog
Welcome to TypePad! This is a sample post you can edit or delete later. Continue reading
Posted Jan 5, 2010 at SQB's blog