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Stephen Hampshire
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I do - but yours is the first in over two months, so I'm not expecting a deluge!
Why do you think this would provoke lots of feedback?
Commented Sep 1, 2009 on Thinking short term at Customer Satisfaction Measurement - The Leadership Factor
Thinking short term
How many of you watched Undercover Boss on Channel 4 last night? I was expecting something fairly insipid and dull, but it actually turned out to be rather insightful. For the first episode we were following the back to the floor adventures of the new Sales and Marketing Director of "Park Resort...
Good stuff, Garr. I think the first two are particularly powerful, and perhaps the hardest for the layperson to see.
I find imposing arbitrary constraints on yourself is a very good way to get the creative process flowing when you get writer's block - something I blogged about in relation to photography in particular: http://lightboxer.wordpress.com/2009/05/11/constraints-and-creativity/
I suspect restraint is so fashionable at the moment because the digital age has meant we're swamped by amateur design, which is invariably too busy.
Commented Aug 11, 2009 on 10 Tips on how to think like a designer at Presentation Zen
10 Tips on how to think like a designer
Most people do not really think about design and designers, let alone think of themselves as designers. But what, if anything, can regular people — teachers, students, business people of all types — learn from designers and from thinking like a designer? And what of more specialized profession...
Thanks Ian - sounds like you have some good systems in place at Shop Direct.
Could you tell us a bit more about how you capture information from staff and "close the loop" back to them?
Commented May 20, 2009 on What could your staff be telling you? at Customer Satisfaction Measurement - The Leadership Factor
What could your staff be telling you?
Great post by Phil Dourado on the importance of capturing information from your front line staff (call centre agents and so on) about what customers are saying to them. Allowing this kind of informal "data" to flow, without giving undue prominence to anecdote, can be tricky. It's important that ...
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