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The Process Ninja
Sydney, Australia
Sydney based cafe consultant
Recent Activity
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Be quick! We have limited paperback stock of "The Complete Guide to Buying a Cafe" now available for purchase. We are no longer selling paperbacks via createspace due to poor shipping times, so order now and receive your copy in just a few days. Join thousands of others who have bought a copy and learned how to avoid the pitfalls and to buy the cafe that that is right for them. Still not sure? Why not check out the amazing reviews of the book...or click here to buy! Happy Cafe Buying, Craig Reid - The Cafe Ninja Continue reading
Posted Aug 16, 2015 at The Cafe Ninja
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Whether you have bought a copy of my book, The Complete Guide to Buying a Cafe or not, this Cafe Mystery Diner Report template will help you keep track of your cafe and staff's performance! Continue reading
Posted Mar 30, 2015 at The Cafe Ninja
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Have you been searching the web trying to look for a Payment Summary Template? Then search no more! Continue reading
Posted Mar 16, 2015 at The Cafe Ninja
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Here's a Cafe Table Number Template to help you design your Cafe! I've used this template as the basis for designing many cafes over the years. Continue reading
Posted Mar 2, 2015 at The Cafe Ninja
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Here's a list of some recommended suppliers and a supplier ordering template to help you manage your supplies! Continue reading
Posted Feb 23, 2015 at The Cafe Ninja
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Whether you have bought a copy of my book, The Complete Guide to Buying a Cafe or not, this Staff Rotation and Pay template will help you keep track of your staff's daily and weekly schedules! Continue reading
Posted Feb 9, 2015 at The Cafe Ninja
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We're going to be starting a series of podcasts featuring the top process / customer experience gurus in the world. We'd like to know who you would like to see our CEO Craig Reid (The Process Ninja) interviewing. Please leave a comment and we'll do our best to get them on-board! Continue reading
Posted Feb 5, 2015 at The Process Improvement Group
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If you've been trolling the web looking for a Cafe Owner Interview Template, then troll no more! Continue reading
Posted Jan 26, 2015 at The Cafe Ninja
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If you've been trolling the web looking for a Cafe or Restaurant Staff Handbook Template, then troll no more! Continue reading
Posted Jan 12, 2015 at The Cafe Ninja
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There I was sitting in the queue and the robot spoke to me. "You're number 72 in the queue, your call is important to us. Your estimated wait time is 21 minutes". Continue reading
Posted Jan 5, 2015 at The Process Improvement Group
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Whether you have bought a copy of my book, The Complete Guide to Buying a Cafe or not, this Sales Tracking template will help you keep track of your daily and weekly sales! Continue reading
Posted Dec 29, 2014 at The Cafe Ninja
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We're frequently asked by people all around the world for advice on business process management and business process improvement and we also recognise that not everyone wants to hire a consultant for an extended period of time. To solve this problem we've introduced The Consulting Power Hour. It's a 1 hour skype consultation designed to quickly get to the root of your business process problems and give you clarity on what to do next. So if you've ever wanted to pick the brain of a global BPM thought leader now you can! In the Consulting Power Hour, Process Improvement Group CEO Craig Reid (The Process Ninja) will help you with any problem, questions or training you require relating to Business Process Improvement or BPM, such as: How to get your BPM Project Going? How to run your BPM Project? What resources you need? How to run effective process improvement workshops? What Technology to look at? What process training should I invest in? With his experience across multiple industries and clients of all sizes, Craig's advice can help you cut through the clutter and get your initiatives focussed on delivering real value to your organisation. AS A LIMITED TIME OFFER WE... Continue reading
Posted Nov 25, 2014 at The Process Improvement Group
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Thanks to our friends at PEX Network we're happy to be able to share the following article with you. Download ANZ's Process Success Regards, The Process Improvement Group Continue reading
Posted Oct 1, 2014 at The Process Improvement Group
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Thanks to our friends at PEX Network we're happy to be able to share the following article with you. Click here to download "How Australia’s largest customer-owned bank will originate an extra $12 million of Personal Finance annually through BPM" Regards, The Process Improvement Group Continue reading
Posted Sep 28, 2014 at The Process Improvement Group
Our CEO Craig's slide pack from his presentation "The Process Revolution" is now available for download below. We think that some of the slides would make great posters to inspire process revolutions in organisations everywhere! Continue reading
Posted Sep 23, 2014 at The Process Improvement Group
For those of you unable to make Craig's presentation a few weeks ago at Building Business Capability, Sydney, I hope you enjoy this video of his presentation... Continue reading
Posted Sep 21, 2014 at The Process Improvement Group
Hi Brett - no that's not what I said. I'm a huge fan of using technology to improve business processes, but I'm also a huge fan of not wasting time documenting things that don't need to be documented. Tweaking the process (no software) is great and is the first step I advocate before software automation, but if you're only tweaking a manual process, why bother documenting requirements - just do it! It's all about GSD - getting stuff done.
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Hi Arnold, I don't think that page is reflective of USAA's performance. Have a look at the following data from Tempkin Group regarding USAA: http://experiencematters.wordpress.com/?s=USAA
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I'm delighted to announce that I will be speaking at The Australian Payroll Association Conference in Melbourne on Thu 23rd Oct. DETAILS Theme: Where compliance meets efficiency, payroll magic happens Date: Thursday 23 October 2014, 8.00am to 5.00pm Venue: Melbourne Convention and Exhibition Centre Agenda: Check out the full agenda at our website. Structure: Three presentation streams. Delegates receive slides from all 18 presentations. Recommended for: Anyone working in or managing the payroll function in Australia To secure early bird tickets BOOK NOW. Member discounts apply. For bookings of three or more delegates, please contact Kylie for a discount code which entitles you to a free ticket for every two tickets purchased. We look forward to seeing you there. Continue reading
Posted Aug 14, 2014 at The Process Improvement Group
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Whether you have bought a copy of my book, The Complete Guide to Buying a Cafe or not, this checklist will help you to tick all the boxes of cafe success. Download Buying a Cafe Checklist Template I hope you find it useful. Regards, Craig Reid - The Cafe Ninja Continue reading
Posted Jul 18, 2014 at The Cafe Ninja
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Thanks to the guys over at The Process Excellence Network I'm able to share this report with you. A survey on process excellence was recently conducted across Asia, Australia and New Zealand, featuring insights from 105 respondents in more than 19 industries. This report, produced by PEX Network, explores the challenges, trends and efforts across the Asia Pacific (APAC) region to reduce costs, meet changing customer demands and support business change. I hope you enjoy it. Cheers, TPN Continue reading
Posted Jul 13, 2014 at The Process Improvement Group
Whether you have bought a copy of my book, The Complete Guide to Buying a Cafe or not, this checklist will help you to analyse a cafe's financial situation, prior to purchase: Download Cafe / Restaurant Financial Analysis Template I hope you find it useful. Regards, Craig Reid - The Cafe Ninja Continue reading
Posted Jul 1, 2014 at The Cafe Ninja
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If you've been trolling the web looking for a Cafe or Restaurant Business Plan Template, then troll no more! I've used this template as the basis for creating business plans for many cafes over the years. I hope you find it useful. Download Business Plan Template - Existing cafe. Cheers, Craig Reid - The Cafe Ninja Continue reading
Posted Jun 18, 2014 at The Cafe Ninja
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I know it's a challenging time in the industry right now so I thought I would give you a TIP about something that could really accelerate your profits! I recently came across a guy called Howard Tinker, who is helping hundreds of restaurant and cafe owners to increase their profits through smart marketing. He doesn't use daily deals or any kind of tactics that cost owners, just very clever strategies that work - and make big profits. I told him about my book and he kindly said I could invite people who had bought it to attend one of his... Continue reading
Posted Jun 10, 2014 at The Cafe Ninja
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Analysts often approach assessing organizational process maturity by running workshops or “walking” processes. These approaches can be time consuming and it’s often difficult to consistently measure the maturity of the processes. In this paper I look at a way to measure organizational process maturity using simple, web-based survey tools. In summary, I explain: Why a process maturity benchmark is of value What web-based survey tools can be used and their key features What questions to ask to get meaningful results How to use the survey on an ongoing basis to quantify improvements Continue reading
Posted Apr 23, 2014 at The Process Improvement Group