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The Process Ninja
Sydney, Australia
Sydney based cafe consultant
Recent Activity
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Thanks to our friends at PEX Network we're happy to be able to share the following article with you. Download ANZ's Process Success Regards, The Process Improvement Group Continue reading
Posted Oct 1, 2014 at The Process Improvement Group
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Thanks to our friends at PEX Network we're happy to be able to share the following article with you. Click here to download "How Australia’s largest customer-owned bank will originate an extra $12 million of Personal Finance annually through BPM" Regards, The Process Improvement Group Continue reading
Posted Sep 28, 2014 at The Process Improvement Group
Our CEO Craig's slide pack from his presentation "The Process Revolution" is now available for download below. We think that some of the slides would make great posters to inspire process revolutions in organisations everywhere! Continue reading
Posted Sep 23, 2014 at The Process Improvement Group
For those of you unable to make Craig's presentation a few weeks ago at Building Business Capability, Sydney, I hope you enjoy this video of his presentation... Continue reading
Posted Sep 21, 2014 at The Process Improvement Group
Hi Brett - no that's not what I said. I'm a huge fan of using technology to improve business processes, but I'm also a huge fan of not wasting time documenting things that don't need to be documented. Tweaking the process (no software) is great and is the first step I advocate before software automation, but if you're only tweaking a manual process, why bother documenting requirements - just do it! It's all about GSD - getting stuff done.
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Hi Arnold, I don't think that page is reflective of USAA's performance. Have a look at the following data from Tempkin Group regarding USAA: http://experiencematters.wordpress.com/?s=USAA
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I'm delighted to announce that I will be speaking at The Australian Payroll Association Conference in Melbourne on Thu 23rd Oct. DETAILS Theme: Where compliance meets efficiency, payroll magic happens Date: Thursday 23 October 2014, 8.00am to 5.00pm Venue: Melbourne Convention and Exhibition Centre Agenda: Check out the full agenda at our website. Structure: Three presentation streams. Delegates receive slides from all 18 presentations. Recommended for: Anyone working in or managing the payroll function in Australia To secure early bird tickets BOOK NOW. Member discounts apply. For bookings of three or more delegates, please contact Kylie for a discount code which entitles you to a free ticket for every two tickets purchased. We look forward to seeing you there. Continue reading
Posted Aug 14, 2014 at The Process Improvement Group
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Whether you have bought a copy of my book, The Complete Guide to Buying a Cafe or not, this checklist will help you to tick all the boxes of cafe success. Download Buying a Cafe Checklist Template I hope you find it useful. Regards, Craig Reid - The Cafe Ninja Continue reading
Posted Jul 18, 2014 at The Cafe Ninja
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Thanks to the guys over at The Process Excellence Network I'm able to share this report with you. A survey on process excellence was recently conducted across Asia, Australia and New Zealand, featuring insights from 105 respondents in more than 19 industries. This report, produced by PEX Network, explores the challenges, trends and efforts across the Asia Pacific (APAC) region to reduce costs, meet changing customer demands and support business change. I hope you enjoy it. Cheers, TPN Continue reading
Posted Jul 13, 2014 at The Process Improvement Group
Whether you have bought a copy of my book, The Complete Guide to Buying a Cafe or not, this checklist will help you to analyse a cafe's financial situation, prior to purchase: Download Cafe / Restaurant Financial Analysis Template I hope you find it useful. Regards, Craig Reid - The Cafe Ninja Continue reading
Posted Jul 1, 2014 at The Cafe Ninja
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If you've been trolling the web looking for a Cafe or Restaurant Business Plan Template, then troll no more! I've used this template as the basis for creating business plans for many cafes over the years. I hope you find it useful. Download Business Plan Template - Existing cafe. Cheers, Craig Reid - The Cafe Ninja Continue reading
Posted Jun 18, 2014 at The Cafe Ninja
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I know it's a challenging time in the industry right now so I thought I would give you a TIP about something that could really accelerate your profits! I recently came across a guy called Howard Tinker, who is helping hundreds of restaurant and cafe owners to increase their profits through smart marketing. He doesn't use daily deals or any kind of tactics that cost owners, just very clever strategies that work - and make big profits. I told him about my book and he kindly said I could invite people who had bought it to attend one of his... Continue reading
Posted Jun 10, 2014 at The Cafe Ninja
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Analysts often approach assessing organizational process maturity by running workshops or “walking” processes. These approaches can be time consuming and it’s often difficult to consistently measure the maturity of the processes. In this paper I look at a way to measure organizational process maturity using simple, web-based survey tools. In summary, I explain: Why a process maturity benchmark is of value What web-based survey tools can be used and their key features What questions to ask to get meaningful results How to use the survey on an ongoing basis to quantify improvements Continue reading
Posted Apr 23, 2014 at The Process Improvement Group
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I'm currently researching the writing of my new book and I'd love to have your feedback on some of my ideas for the book title and content. The central question of the book revolves around the following: "Why should my organisation embrace business process improvement and what will happen if we don't?" The book is not intended to be an academic text or overly focussed on methods - it's designed to be a rallying call to leaders of organisations to say "here's what will happen if you embrace the business process revolution, and here's what will happen if you don't". I am currently considering the following titles and would appreciate if you can pick the title that resonates most with you. Also if there is any specific content you'd like to see covered in the book, please leave a comment. Pick The Title That Resonates With You Most The Process Revolution - How business process will save the corporate world again Corporate Death Row – Why big business needs to embrace business process to survive Think Big, Act Small - How corporate firms can stay big by being small. pollcode.com free polls Cheers, TPN Continue reading
Posted Apr 14, 2014 at The Process Improvement Group
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I'm delighted to announce that I'll be hosting a webinar on the 29th April at 2pm Australian Eastern Standard Time with the guys from Bosch SI to talk about my latest whitepaper "Achieving Organisational Effectiveness and Agility with Smart Process Applications". Continue reading
Posted Apr 3, 2014 at The Process Improvement Group
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Today’s latest evolution in business process technology takes us another step further in the ability to respond to our customers and their needs. The focus on organisational efficiency remains but the emphasis has started to swing towards a new goal – effectiveness. Allied with the need for large organisations to be faster to market with new offerings in order to remain competitive, smart process applications are delivering the functionality to achieve organisational agility and effectiveness. This whitepaper explains these key challenges and explains the benefits that smart process applications can deliver. Continue reading
Posted Mar 17, 2014 at The Process Improvement Group
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The difference between success and failure is often a lack of expert guidance. With over 10 years experience in all aspects of business process improvement I can help your organisation get results quickly. Whether you want help for a day, a week or on a longer-term basis, I'd be delighted to have an obligation free discussion with you. Please contact me on +61400731029 or craig@theprocessninja.com. Details of my current services and industry experience are available on my consultant profile. Regards, Craig Reid - The Process Ninja P.S. I am also available for speaking engagements or writing process related content for your organisation. Continue reading
Posted Jan 13, 2014 at The Process Improvement Group
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When you have decided that you are interested in the café you should make an appointment to meet the owner(s). This is usually arranged by the business broker. The business broker may or may not attend. It is better to meet the owner of the café on their own if possible as they are likely to be more honest. Business brokers tend to put “spin” on the owner’s words and shield them from difficult questions. However, always direct your questions at the owner and watch their body language if the business broker answers for them. Once the broker has arranged a suitable time for you to meet, you will start to get organised for the meeting. Continue reading
Posted Jan 5, 2014 at The Cafe Ninja
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Improvements to customer onboarding are all the rage these days. Why so? Probably because most organisations do it so badly. Firstly even by it's name we make the process of becoming a customer sound like something that will require herculean effort to achieve - boarding a ship with your luggage strapped to all limbs. Unfortunately for many firms the blood sweat and tears of the sales pipeline are washed away when the customer finds out that it's "just too hard" - and takes their business elsewhere. So what do companies do that makes the process so hard? How should it work? Continue reading
Posted Dec 16, 2013 at The Process Improvement Group
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Fixed costs are important to consider as they are independent of turnover,i.e. no matter how much – or how little – the business is taking in, you still have to pay them. All other costs are known as variable costs, and they will tend to vary in direct relation to turnover. This makes sense when you consider that if you get busier you will need to buy more food to meet demand and more staff to serve more customers. The opposite is also true – less custom and you will need less food and less staff. Continue reading
Posted Dec 1, 2013 at The Cafe Ninja
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I'm currently creating a list of ideas for my next set of whitepapers for Orbus. Given that I've been writing regular posts of my blog for the last 5 years it gets increasingly hard to come up with new concepts to write about that are related to process. So, I'm throwing it open to the floor...What would YOU like to read about in my next whitepaper and why? Continue reading
Posted Nov 20, 2013 at The Process Improvement Group
David - thanks for the comment - it's great to hear that others are having the same success using agile methods of delivery. Brett - I don't see any barriers to it not working on the project you mention. I often find that people are reluctant to involve external clients as it is somehow perceived that they are "putting them out" - I'd suggest that whoever is involved in the process from a customer experience perspective needs to be involved throughout. In this example I'd suggest an agile approach is even more critical as you can have a higher level of touch with the multiple parties involved.
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Documenting business requirements is one of those pieces of work that sends a cold shiver down my spine, particularly when preceeded by the word "detailed". Some of the worst work on the worst projects I've ever seen has been achieved primarily due to the laser focus on creating phone book sized documents of "detailed business requirements". Our reliance on them is a slavery to an old religion of business that needs to end. Thankfully the end is nigh. Continue reading
Posted Nov 17, 2013 at The Process Improvement Group
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I'm often asked by clients what levels of improvement they can expect from my work. Clients are fascinated by pinning a percentage on each process so that they can show this to senior managers and say "We've saved 30% of the total cost of the process!" But let's clarify a few things here... Continue reading
Posted Nov 12, 2013 at The Process Improvement Group
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The two people you need to make contact with before buying a cafe are an accountant and a solicitor. If you really want to dot all the “i’s” and cross all the “t’s” you might want to consider having a hospitality consultant fully assess the café. You wouldn’t buy a house without a survey so don’t buy a café without a thorough analysis. Continue reading
Posted Oct 31, 2013 at The Cafe Ninja