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thielst
Santa Barbara, CA
A hospital administrator, consultant and writer with a passion for improving healthcare!
Interests: the patient experience; health information, telehealth, social media, and mobile technologies; health information exchange; the business, environment and quailty of healthcare; workplace health and wellness; children and families; Louisiana and my family.
Recent Activity
SearchHealthIT Tips
A few weeks ago I was asked by SearchHealthIT to contribute some tips and I chose to focus in on leveraging portal technologies and recognizing some of the more subtle risks. Links to both articles are below, but I'm also... Continue reading
Posted May 14, 2013 at Christina's Considerations
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I'm on YouTube! One of my presentations on social media
The video below is the recording of the recent HIMSS So Cal presentation on social media. I'm probably my worst critics, but this one isn't too bad. :) Continue reading
Posted May 10, 2013 at Christina's Considerations
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Patients come 2nd? Not a bad way of looking at it!
Last week I finished reading a book about leadership and employee engagement, Patients Come Second. It was written by a health system CEO and the chief culture officer of a healthcare service company. The combination of both their perspectives really... Continue reading
Posted May 8, 2013 at Christina's Considerations
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This Harvard School of Public Health Webcast shares some important lessons learned. http://theforum.sph.harvard.edu/events/boston-marathon-bombings
Commented May 6, 2013 on Surge Exercises: Bombings and Blast Injuries at Christina's Considerations
Surge Exercises: Bombings and Blast Injuries
I’ve been watching some of the news coverage of the bombing incident in Boston, but have been focused on those aspects related to emergency response. This event is a reality check for me because just a couple of years ago I was participating in the planning of an exercise scenario that included...
Care About Your Care
The RWJF is working to bring some attention to improving transitions from the hospital to home environments and reducing readmissions with the Care About Your Care effort. It highlights the revolving door syndrome with a report on US hospital readmissions... Continue reading
Posted May 6, 2013 at Christina's Considerations
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thielst is now following Jacob
May 6, 2013
The Ugly of Social Media in Healthcare: Picture of deceased in hospital
There is a rumor that a picture of the deceased suspect #1 is being circulated on social media. I'd rather not see it, but from the conversation on Reddit, it looks like it could be true. If you read down,... Continue reading
Posted Apr 19, 2013 at Christina's Considerations
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Surge Exercises: Bombings and Blast Injuries
I’ve been watching some of the news coverage of the bombing incident in Boston, but have been focused on those aspects related to emergency response. This event is a reality check for me because just a couple of years ago... Continue reading
Posted Apr 19, 2013 at Christina's Considerations
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Think Before You Sue: Physicians & Negative Online Reviews
iHealthBeat has an article about physicians increasigly suing patients over negative online reviews, ratings and/or comments. This absolutely floors me... Why? Because patients finally have a voice and outlets to share their experience -- what they like and don't like!... Continue reading
Posted Apr 9, 2013 at Christina's Considerations
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The Creative Destruction of Medicine: How the Digital Revolution will Create Better Health Care
I heard Dr. Topal speak about digital medicine once and have been a fan ever since. He has a new book out, so I'm looking forward to reading it. Until I'm able to post some of the highlights, watch this... Continue reading
Posted Apr 4, 2013 at Christina's Considerations
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HIMSS Southern California Annual Health IT Conference
Soon I'll be heading back to the HIMSS Southern California Annual Health IT Conference - April 10th in Los Angeles. This is a special event for me because my presentations over the years have followed my expeditions across technologies: RHIOs,... Continue reading
Posted Apr 1, 2013 at Christina's Considerations
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Re-Engineering the Hospital Discharge and Reducing Readmissions
Researchers at the Boston University Medical Center (BUMC) developed and tested Re-Engineered Discharge (RED); which has proven to be effective at reducing readmissions and posthospital emergency department (ED) visits. The AHRQ and BUMC have levereged this research and developed a... Continue reading
Posted Mar 21, 2013 at Christina's Considerations
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A new healthcare quality metrics: Facebook “likes”
Imagine checking Facebook to identify the quality of care provided at your hospital or to assess patient satisfaction with the experience. Researchers looked at New York hospital mortality rates from Hospital Compare and compared them to their number of Facebook... Continue reading
Posted Mar 19, 2013 at Christina's Considerations
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Duke Health and Facebook Advertising Case Study
Facebook has released a case study that highlights the success of Duke Health's advertising on its social networking site. One recent study found that healthcare organizations spend the most on Facebook advertising, but have the lowest returns on their investments.... Continue reading
Posted Mar 18, 2013 at Christina's Considerations
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Future of Information-Driven Healthcare Think Tank
I'm fortunate to have been invited to participate in a think tank hosted by Dell with some healthcare social media icons. On Tuesday follow the live stream of the event on the widget below or on Twitter use the hashtag... Continue reading
Posted Mar 14, 2013 at Christina's Considerations
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Changes to HIPAA Impacting Healthcare Covered Entities & Business Associates
The 600ish pages of the HIPAA Final Omnibus Rule (published in January) affects nearly every aspect of patient privacy and data security and encompases the: HIPAA Privacy, Security and Enforcement Rules Breach Notification Rule HITECH Act Genetic Information Discrimination Act... Continue reading
Posted Mar 11, 2013 at Christina's Considerations
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Digital Access and Patient Experience
Posted Mar 9, 2013 at Christina's Considerations
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Empathy ... and Compassion
CEO Toby Cosgrove, MD, shared this video, titled "Empathy," with the Cleveland Clinic staff during his 2013 State of the Clinic address on Feb. 27, 2013. Without words it is really powerful and should inspire all! I especially like the... Continue reading
Posted Mar 6, 2013 at Christina's Considerations
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Transitional Care Management: Non-Face-To-Face Reimbursement
Originally posted at TOWER's Latest Thinking As of January 1, 2013, the Medicare Physician Fee Schedule includes reimbursement for transitional care management (TCM) services from the hospital to the community setting. The two relevant codes are 99495 and 99496 and... Continue reading
Posted Mar 4, 2013 at Christina's Considerations
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Beryl's Patient Experience Conference
Last year I attended The Beryl Institute's Patient Experience Conference and really enjoyed the opportunity to learn about the organization and their work with healthcare providers. The 2013 conference will be held April 17 - 19th in Dallas, TX and... Continue reading
Posted Feb 27, 2013 at Christina's Considerations
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Diabetes: An Alarming Epidemic
From time to time, I'll syndicate my posts on the Tower Strategies blog. The post below is really rich in data that will speak to effective healthcare leaders. The February issue of H&HN has a great article that frames the... Continue reading
Posted Feb 26, 2013 at Christina's Considerations
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Congress on Healthcare Leadership 2013
The American College of Healthcare Executives is holding its annual Congress on Healthcare Leadership in just over two weeks (March 11 - 14, 2013). I'm attending and will sharing my thoughts on the good, bad and ugly of social media.... Continue reading
Posted Feb 21, 2013 at Christina's Considerations
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The Social Media #Revolution in Health Care
Over the weekend while at my place with no cell or Internet service in rural American, I read a real paper book about the social media #revolution. It was produce by the Mayo Clinic Center for Social Media and their... Continue reading
Posted Feb 18, 2013 at Christina's Considerations
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Reaching Women Through Health IT: Introducing Gabby
Last week I wrote about the impact of evidence-based communication techniques and then the next day was invited to comment on the results of a new study. It turns out Reaching Women Through Health Information Technology: The Gabby Preconception Care... Continue reading
Posted Feb 11, 2013 at Christina's Considerations
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Emerging Technologies: For Patient Safety & Improved Outcomes
Collection of data is worthless unless that data is used. As it relates to consumers and their health, presenting the data in a way that is useful and actionable is the goal. The simple act of presenting the data to... Continue reading
Posted Feb 5, 2013 at Christina's Considerations
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