"The account had seemed sluggish earlier that morning because my wife had tried to use it at just the moment a hacker was taking it over and changing its settings—including the password, so that she couldn’t log in again. " Sigh...... why would an email service slow down because someone was changing the password? FUD like this is almost as bad as Microsoft. However - The 2 factor authenication is a GREAT thing to enable. I use it, and while its annoying sometimes to have my regular systems sign me out after 30 days, and maybe I don't have my phone with me at the time (very rare) I does give me a happy safer feeling :)