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Stop right here and read Dr Gordon ! It's from where they got the techniques you listed. Not only you'll get much more detail and insights, but you'll have the "why?" question answered as well with sound reasonning. Note that Gordon started those techniques for managers and work relationship and only afterwards applied them on children, so... There's book on sales, patients, leadership => You should also be able to find "gordon centers" where you can be helped, teached in practical session and get more experience than from books, as parents, those are invaluable. =>
Toggle Commented Jun 15, 2012 on How to Talk to Human Beings at Coding Horror
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Jun 15, 2012