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»-(¯`v´¯)-»Delshan»-(¯`v´¯)-»
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»-(¯`v´¯)-»Delshan»-(¯`v´¯)-» is now following A MALIK IMRAN
Mar 9, 2010
»-(¯`v´¯)-»Delshan»-(¯`v´¯)-» is now following Account Deleted
Feb 4, 2010
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Feb 4, 2010
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Feb 3, 2010
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Feb 2, 2010
»-(¯`v´¯)-»Delshan»-(¯`v´¯)-» is now following Underwear Click
Feb 2, 2010
»-(¯`v´¯)-»Delshan»-(¯`v´¯)-» is now following Sara Shabir
Jan 27, 2010
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Jan 27, 2010
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Jan 27, 2010
Complaint letters/Compliment letters? Complaint letters is when a customer writes a letter about what they didn’t like about the service this way the employees can learn from their mistakes. Compliment letters is when a customer writes a letter to the business about how wonderful the business is and they can also email this message. e.g. thorpe park they will give letters out to customers about if they have enjoyed there day or not. Continue reading
Mystery Customers? Mystery customer is when some retailers send their own employees to visit there own store as a customer and then they discuss things about the business from a customer points of view e.g. the speed of service, attitude of the staff and the quality of the finish result. and also tesco will send some one to tesco headoffice will send a myster customer to tesco and pretend they are a normall customer so they will see how tesco is doing with customers. Continue reading
Staff Feedback? Staff feedback is when a staff gives their opinion about the business they work for to the employer for possible improvement; they can make both positive and negative comments.e.g thopre park they staff will ask customers about how there day is and if there is any complaints about the park then the staff will come and tell the manger of thopre park so they will improve it Continue reading
Customer Questionnaires/comment cards Customer Questionnaires is a series of questions that customer have to answer about the business, many restaurants prefer to put comment cards on the table and ask you to complete it before you leave, other businesses do this too.e.g. in a restrunt they will leave the comment card on the table so when the customer finsh and before they will leave they will give there view about the food. Continue reading
Informal Customer Feedback? Informal customer feedback is when a customer gives an opinion without feeling the pressure or tension; they speak in friendly or informal manner as they would do with their friends.e.g. in thopre park if a customer doesnt like somthing in the park they will give there opinion withough having any pressure on them. Continue reading
CUSTOMER SERVICE Sales renewal rates ? sale renewal is when you are repeating business and keep getting customer back so there for you are delivering a good customer service.e.g buspass on the stage coach, the customers keep using the buspasses on the same company, this is a example of repeat business. No. of quires or complaints about your product or service? if you get loads of complaints about your service that mean you got a bad customer service, two eg. is when gap where using children for the labour and Euro trains got broken down in the tunnel. No. of... Continue reading
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*§omewhere There'§ §omeone Who Dream§ Of Your §mile, And Find§ In Your Pre§ence That Life I§ Worth While, §o When You Are Lonely, Remember It'§ True: §omebody, §omewhere Is Thinking Of You* Continue reading
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Jan 13, 2010
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Jan 12, 2010
»-(¯`v´¯)-»Delshan»-(¯`v´¯)-» is now following Sara Shabir
Jan 12, 2010
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Jan 12, 2010