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Bay Jordan
Inspiring organisational transformation through my 'Every Individual Matters' Model
Recent Activity
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I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so much easier to interact with your customers and ascertain how they feel about dealing with... Continue reading
Posted yesterday at Zealise Blog
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In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives and values, various economic, political and other resources, in a context of competition and conflict,... Continue reading
Posted Apr 19, 2018 at Zealise Blog
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What’s the difference anyway? That is the question I found myself asking. I was reading the Pulitzer Prize winning author, James MacGregor Burns’ book “Leadership” when I came across this statement; “… leadership of reform movements must be among the... Continue reading
Posted Apr 5, 2018 at Zealise Blog
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Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And this has consequences – conscious and unconscious. You define any activity, role or responsibility according... Continue reading
Posted Mar 8, 2018 at Zealise Blog
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VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment makes much of what you have learned about management obsolete and demands a new operating... Continue reading
Posted Jan 30, 2018 at Zealise Blog
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Synergy. That is a word that may not seem to be as popular or prolific as it once was. Yet that doesn’t make it any less relevant. Like any leader, you are likely facing the imperative to improve productivity and... Continue reading
Posted Jan 23, 2018 at Zealise Blog
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Do you have a strategy-execution gap? This may not be something you would readily admit, even to yourself. But, please pause for a moment and consider the question deeply, seriously and honestly. I suspect that if you were to do... Continue reading
Posted Nov 17, 2017 at Zealise Blog
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Change is a fact of life. It is also a major factor in it. Increasingly so. Both the amount of change and the faster pace of change are widely acknowledged. No doubt you feel it yourself. Just imagine what somebody... Continue reading
Posted Oct 23, 2017 at Zealise Blog
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“Management is not leadership.” Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to highlight the theme of the second chapter. Yet the whole sentence reads, “The simple insight... Continue reading
Posted Oct 12, 2017 at Zealise Blog
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There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This shift has been so subtle and unheralded that it has been more evolution than revolution.... Continue reading
Posted Oct 3, 2017 at Zealise Blog
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You cannot help wondering what management lessons need to be learned from the Grenfell Tower Fire disaster. Undoubtedly the Inquiry will highlight many. Yet it appears that there also plenty to be learned from the post-fire management. It seems that... Continue reading
Posted Jul 5, 2017 at Zealise Blog
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If you think about it, no organisational failure of any magnitude can come as a surprise. Someone, somewhere, was aware that things were not right. Yet those people either did not say anything or their concerns were ignored. For instance,... Continue reading
Posted Jun 23, 2017 at Zealise Blog
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Change has been endemic in business for decades. Yet identifying, initiating and implementing it successfully has never been straightforward and results almost invariably fall short of expectations. All too often this failure is attributed to employees’ reluctance to change and... Continue reading
Posted May 11, 2017 at Zealise Blog
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The perpetual balancing act between selfishness and selflessness, or self-interest and group-interest, is evolutionarily fundamental. So much so that it has been described as “The Paradox of Being Human.” Thus, while I have written about it before, I have not... Continue reading
Posted Apr 28, 2017 at Zealise Blog
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Recently I came across an article in the July-August 2015 Harvard Business Review entitled, “People before Strategy.” (I am not sure the link will work, but you can try clicking here to read it for yourself.) I was particularly struck... Continue reading
Posted Apr 13, 2017 at Zealise Blog
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“Mine!” Who hasn’t heard a young child say that? The concept of ownership is one of our most primitive senses. Indeed, I once read that the difference between North American and South American history, (both colonised around the same time)... Continue reading
Posted Mar 29, 2017 at Zealise Blog
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In 1991 Charles Handy concluded that the basic purpose of an organisation is to perpetuate itself within the context of the environment in which it operates. You might not have thought about it in quite that way, but that conviction... Continue reading
Posted Mar 23, 2017 at Zealise Blog
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Of course you are not a talking head. But are you – or any members of your team – in danger of becoming one or being seen as one? A talking head is defined as “A person, especially a news... Continue reading
Posted Mar 16, 2017 at Zealise Blog
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“Fortune favours the bold.” Or, perhaps Queen Elizabeth I’s legendary rendering of the sentiment as “Faint heart never won fair maiden”, may be more appropriate here. But, whichever statement you prefer, it’s true. After finally unveiling 'Love at Work' after... Continue reading
Posted Mar 9, 2017 at Zealise Blog
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The idea was novel. It had promise. It was exciting. Yet part of me still baulked. “People won’t take me seriously.” “I will be ridiculed.” “It is too alien: no businessman would be interested.” Those were just some of the... Continue reading
Posted Mar 2, 2017 at Zealise Blog
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Continuing with the recent theme of leadership and the question of whether or not you are a good leader, here is something else you can do to find out. Ask yourself, “Do I focus on value?” That might seem like... Continue reading
Posted Feb 23, 2017 at Zealise Blog
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Continuing with the last week’s theme and pursuing the subject of leadership and the question of whether or not you are a good leader, another area worth assessing is your organisational well-being. Is this a topic you ever consider and,... Continue reading
Posted Feb 16, 2017 at Zealise Blog
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Imagine, right now, that you are attached to a lie-detector and you are asked, “Are you a good business leader?” How would you answer? If you are supremely confident, you might respond quickly, “Of course!” If you are more modest... Continue reading
Posted Feb 9, 2017 at Zealise Blog
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Change is an integral part of life. So much so that we are often completely unaware of it. We simply wake up one day to the realization that something familiar isn’t quite the same as we thought it was. We... Continue reading
Posted Feb 2, 2017 at Zealise Blog
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You don’t have to be a leader to be aware of the pace of change and the challenges of competing and surviving in today’s global market. As a leader, however, you certainly face them every working hour; perhaps every waking... Continue reading
Posted Jan 26, 2017 at Zealise Blog