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Cassandra
Somerville MA
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Hi, David. There's already Marc Dougherty's andriod braindump application, Hiveminder Braindump, which you might be interested in. Since iMinder is Kris Arnold's brainchild, not Best Practical's, it's not really our call--though perhaps Kris might be interested in knowing there's a call out there for an Android port of iMinder. Thanks!
Hello, Torsten - Open up the ticket you want to forward. Scroll down to the section you want to forward and next to "reply, comment," etc, you should see "forward." Hit that and just type the email you want to foward to in. The rt-users mailing list is the right place to go for questions like this. Subscription instructions and information on all of the mailing lists including RT-Users is available at the above link in my reply to Brad. RT-Users offers free community support for RT. If you have a question you think someone else has run into before, you may be best off asking there or looking through the old postings. Thank you and hope this is useful.
Toggle Commented Sep 23, 2009 on RT 3.8.4 Now Available! at Best Practical
@'Bosun: RT is open-source, which means it's freely available to download and deploy. There are no per-seat or per-user licensing fees. It's licensed under the terms of the GNU GPL. The only thing we ever charge for are our services related to RT. RT is available as an open-source download or as a supported system from Best Practical Solutions, LLC. You can download it at our website. We don't tend to compare ourselves to the competition. However, a few items that differentiate RT from other ticketing systems are: Opensource - Since RT is open-source software, you can customize and extend it yourself, and aren't reliant on the vendor if you choose not to be. RT is built in Perl, so it's easy to modify. The Web UI is entirely template based. RT has rich access control. It has been designed around email from the very beginning. You have full access to the API when extending or customizing RT. RT has a very large and amazing community of users. For more information about RT or the RT services Best Practical provides, please see our website.
Toggle Commented Aug 6, 2009 on RT 3.8.0 now available at Best Practical
Hi, Victor. This would be a great question to ask the RT-Users mailing list. Please look at our wiki page for more information on how to join these lists. Thanks!
Toggle Commented Jul 14, 2009 on RT 3.8.3 Now Available! at Best Practical
Joergen: The rt-users mailing list is the right place to go for questions like this. Subscription instructions and information on all of the mailing lists including RT-Users is available at the above link. RT-Users offers free community support for RT. If you have a question you think someone else has run into before, you may be best off asking there or looking through the old postings. Thank you and hope this is useful.
Toggle Commented Jul 6, 2009 on RT 3.8.4 Now Available! at Best Practical
You're welcome, John R.
Toggle Commented Jul 6, 2009 on RT 3.8.4 Now Available! at Best Practical
@Vadim: Classes are large categories or units. It's roughly equivalent to a queue in RT. Topics are basically "what heading does this article fall under?" Your articles may have more than one topic. For instance, a helpdesk at a university might have classes like "Stock Answers for Students," "Stock Answers for Faculty." Or a call center that got questions about many different computer programs via email might have something like "Program X Answers," "Program Y Answers." Under a class, you might have various topics and assign these based on the content of the RTFM article. In the university helpdesk example, perhaps you have topics "printer," "network," "monitor," "scanner," and "notebook" set up. If a question came in about a problem with a network printer, you may want to select the topics "network" and "printer" so that if another helpdesk tech wanted to send another user the answer to the same problem, it would be in both topics when searching. For the call center, the information coming in might be users asking support questions or wanting to speak to someone in sales, so you'd want to define topics like "sales" or "support" in that case. Hope the example was useful!
Toggle Commented May 26, 2009 on RTFM 2.4.0 Announced at Best Practical
@Firth: RTFM is built on RT. There isn't an installable RT 3.8 for Windows, though it runs great on Linux in VMWare.
Toggle Commented May 4, 2009 on RTFM 2.4.0 Announced at Best Practical