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Rick Ross

Dublin, OH

CEO, People-centric Innovation | Technology | Digital-Age Leadership | Design

Recent Activity

The Genius and the Detective

A genius. The eureka moment. Mention innovation and that's the model that probably comes to mind. But what if the model's wrong? Observations of innovation show that it is and how a replacement model can transform your team's efforts. Continue reading

Posted Dec 22, 2015 at Rick Ross: The Relentless Quest for Better

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What MOOCs Teach Us about Innovation

MOOCs are poised to disrupt higher education. This in-progress transformation offers lessons for innovators. Learn how metrics play a role in the outcome. Continue reading

Posted Jan 28, 2014 at Rick Ross: The Relentless Quest for Better

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The Cult of Accountability

While it seductively appeals to our logically-tuned minds, the concept of accountability fails to factor in how people react to it. Should accountability be the focus of your management efforts? Continue reading

Posted Apr 19, 2013 at Rick Ross: The Relentless Quest for Better

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The Not So Obvious Idea of People-Centric and Why It's Important

Amazon claims to be "Earth's Most Customer-Centric Company". At least one book suggests "Employees First, Customers Second". Does an organization have to choose? What about catering to both groups? What about everyone else? Continue reading

Posted Nov 13, 2012 at Rick Ross: The Relentless Quest for Better

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The Fate of Ideas

How does your organization manage the ideas it generates and finds? The answer, more than any other factor, may contribute to an organization’s long term viability. Learn how to ensure valuable ideas aren't lost. Continue reading

Posted Mar 6, 2012 at Rick Ross: The Relentless Quest for Better

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Moving Beyond Performance Reviews

Performance reviews are widely used, but are they an outdated edifice that does more harm than good? Learn how to replace them in a manner that positively impacts employee engagement. Continue reading

Posted Jan 29, 2012 at Rick Ross: The Relentless Quest for Better

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Mistakes New Managers, and Sometimes Experienced Ones, Make and How to Avoid Them

Many are thrust into their first management position with great fanfare, but without any idea of how to be effective. From family businesses to major corporations, there's an epidemic of manager's who, instead of enhancing results, leave their team members miserable and disengaged. Learn how to avoid the problem. Continue reading

Posted Jun 30, 2011 at Rick Ross: The Relentless Quest for Better

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Is Repetitious Communication a Good Idea?

How does redundant communication impact a manager's effectiveness? How can leaders use an awareness of messages to identify opportunities? Continue reading

Posted May 31, 2011 at Rick Ross: The Relentless Quest for Better

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The Right Time for Change

Is your company too successful to bother with what's next? Continue reading

Posted Apr 28, 2011 at Rick Ross: The Relentless Quest for Better

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Rethinking Meetings: Why Virtual is Better

Virtual meetings offer significant advantages over those held in a physical space. Instead of considering them suboptimal, companies must learn how they can reap the substantial benefits offered by this rapidly evolving communication space. Continue reading

Posted Mar 31, 2011 at Rick Ross: The Relentless Quest for Better

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How to Ensure that Your Employees Feel Valued

Why do so many employees feel undervalued? Most managers think that they listen. Most employees think their managers don't. Here's what to do about it. Continue reading

Posted Feb 22, 2011 at Rick Ross: The Relentless Quest for Better

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A Radical Approach to Certain Improvement

How do you purposefully mimic the painful effect caused by an accidental setback and why would you want to? Continue reading

Posted Jan 6, 2011 at Rick Ross: The Relentless Quest for Better

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Goal Setting: The Forgotten Question

What questions best support the process of goal definition? Whether for an individual or an organization, a typical list might include the following: Is the goal realistic? What are the specific steps required to reach it? Is the expected result clear? Have we adequately accounted for foreseeable obstacles? Does it... Continue reading

Posted Dec 20, 2010 at Rick Ross: The Relentless Quest for Better

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Affirmative answers to the question "Can you make a mistake around here?" strongly correlate with innovative environments. This connection is easy to explain. An openness to ideas and mistakes, directly corresponds to employee engagement and job satisfaction.

Commented Dec 19, 2010 on What's Right About Being Wrong: A Sweet Little Essay by Larry Prusak at Bob Sutton

Succeeding by Knowing When to Quit

Is altering a goal or halting work towards it a failure? A myriad of oft-repeated adages would lead us to believe that anything varying from the predefined result is a breach of accountability ("Do what you say you're going to do.") or abject failure. There's no doubt that, in many... Continue reading

Posted Dec 7, 2010 at Rick Ross: The Relentless Quest for Better

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Thank you for writing about this important, but underutilized idea. The history of innovation and invention is replete with examples that support the efficacy of your suggestions for harnessing innovation. Anesthesia was first used as a sideshow attraction until a doctor realized it's medical potential. For a more recent example see my post: Innovation - One Key Catalyst http://www.rickrossbusinessblog.com/2010/10/innovation_one_key_catalyst.html

Commented Dec 4, 2010 on Harnessing Ignorance to Spark Creativity at Bob Sutton

A Table Has Four Legs ...

and so does an organization: Employees Customers Vendors Owners or Shareholders Each group is part of a system. The obvious common denominator: People And people have an unexpressed but chronically underserved need: To be valued Balance is achieved when each group values the other groups to which they do not... Continue reading

Posted Nov 22, 2010 at Rick Ross: The Relentless Quest for Better

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Is Your Door Open?

The TV show Undercover Boss, provides a weekly reminder of the power of directly experiencing an employee's world. No monthly report will ever deliver this critical perspective. Of course, there are other people whose experience is every bit as critical to a company's success - its customers. Shouldn't CEOs be... Continue reading

Posted Nov 7, 2010 at Rick Ross: The Relentless Quest for Better

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Innovation - One Key Catalyst

Combinatory play seems to be the essential feature in productive thought ~ Albert Einstein No combination has such volatile innovative potential as that which ignites when expertise from disparate disciplines collides. As an example, what do cartography and mammography have to do with one another? The former influenced improvements in... Continue reading

Posted Oct 17, 2010 at Rick Ross: The Relentless Quest for Better

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Should You Fire Your Attorney?

For your next business agreement, do you really need an attorney or will you be better served by establishing open communication and a clear agreement that preempts problems? Continue reading

Posted Sep 30, 2010 at Rick Ross: The Relentless Quest for Better

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Thinking Too Much Business Game Changers #5

Need to solve a problem? Business education, whether it's through formal channels, books or consultants, has a strong bias. Thinking - careful consideration and analysis - is touted as the best tool for the job. If a mistake is made, it must be that the thought process was insufficient. Unfortunately,... Continue reading

Posted Aug 23, 2010 at Rick Ross: The Relentless Quest for Better

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Is Your Success Preventing Greater Success? Business Game Changers #4

“Success is not final, failure is not fatal: it is the courage to continue that counts” – Winston Churchill If you're not moving forward, you're moving backward. Two Definitions of Success Companies have an unspoken definition of success that leans toward one of two non-exclusive paradigms. Relative - Are we... Continue reading

Posted Aug 11, 2010 at Rick Ross: The Relentless Quest for Better

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Is Listening Leadership's Most Critical Step?

Most of the successful people I've known are the ones who do more listening than talking.- Bernard Baruch Story #1 A group of executives sits at a conference table intent on solving a problem that's threatening the company's operations. Employee turnover is excessive and the problem is getting worse. Hours... Continue reading

Posted Jul 20, 2010 at Rick Ross: The Relentless Quest for Better

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Where Have All The Good People Gone?

Several years ago, I met with a company president who was about to become a new client. He seemed polite enough. I detected a bit of a brusque edge, but it didn't seem significant. Over the next few visits, I began meeting the company's employees. All seemed competent and personable,... Continue reading

Posted Jun 30, 2010 at Rick Ross: The Relentless Quest for Better

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Technologies Poised to Transform your Business and Life

Author's note: I have no affiliation or business relationship with any of the companies mentioned in this article. Several technologies are poised to transform your business and your life. Some have been around for years, languishing in the background as awkward youngsters waiting to grow up. Others will likely sell... Continue reading

Posted Jun 14, 2010 at Rick Ross: The Relentless Quest for Better

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