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Keith Ayers
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Mar 15, 2010
Thanks for the great comments. Tom Peters and Robert Waterman made the term "management by walking around" famous many years ago in their best selling book "In Search of Excellence", and perhaps it was over-used. Many of the companies mentioned fell from grace, and their research has also been questioned, but do we need to "throw out the baby with the bath water?" The principle still applies today... employees need to know their leaders as people; to see them and be able to communicate with them. Then trust will soar.