Corey- Spanning Sync has a server component that costs quite a bit of money each month to operate. Since last June, Larry and I have been paying the server bills out of our own pockets but we can't do that forever. We've got about 5 weeks until we shut down the servers, at which point the service will stop working. The good news is you can get calendar and contact sync for free in modern versions of OS X. We don't think it's as good as Spanning Syhc, but we're biased. ;-) Thanks again for the years of support. It's been a fantastic experience. Thanks, Charlie

Hi Raphael- We're handling cases like that on a one-by-one basis. We tend to look at how much service we've delivered since the customer signed up and figure out how much they would have paid if they had bought a yearly subscription. So if they purchased a lifetime sub less than three years ago, they've essentially paid more than they would have had they gone year-to-year and are entitled to a prorated refund. Ultimately though we do what everyone decides is fair. Thanks, Charlie

Hi Steve- No, we haven't gone home and I promise we're still listening! We'd like to be able to extend everyone's service past their subscription expiration date and provide service to everybody through next June, but at this point we're writing checks out of our own pockets to pay the server bills, and it's only by natural attrition (as people reach the end of their subscriptions) that we're able to keep doing this. We really appreciate your support and desire to keep using Spanning Sync. We've talked to the guys at BusyMac, makers of BusyCal, and they're offering a discount to Spanning Sync customers. Just email them at info@busymac.com and mention that you're a Spanning Sync customer. Thanks again for your support. Regards, Charlie

Thermopyl- That's right--if you're on any version of OS X prior to 10.7.4 you will not be affected by this issue. Thanks, Charlie

You can force all contacts to resync in other of two ways: 1. Spanning Sync > Advanced > Option-Click "Start Over" > Contacts 2. Make some change to the specific contact in Google, then sync There's no automatic way however to make Spanning Sync replace contacts deleted in Address Book with contacts from Google. Please let me know if you have any questions or run into any problems. Thanks, Charlie

OK for now at least, Leopard users should uninstall v3.2 and reinstall v3.1.2 (links in the particle above). We'll take a look and let you know what the final verdict is on Leopard support. Thanks, Charlie

Was it on a PowerPC-based Mac? We've updated the post above with a note that 3.2 is only compatible with Intel-based Macs. PowerPC users should continue to use v3.1.2 (link above). Sorry for any confusion!

HI Brad- No, not at all. Please create a problem report (Advanced > Create report) and send it to support@spanningsync.com so we can figure out what caused that to happen. Thanks, Charlie