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All opinions are my own.
Interests: knowledge management, process improvement, social media, social computing, social networking, usability, web 2.0 and enterprise 2.0 technologies
Recent Activity
DISTRICT OF COLUMBIA; TRAFFIC. STOP AND GO SIGNS - 1913 - Harris & Ewing,, photographer, from the LOC on Flickr Whenever the "which superpower would you choose?" question comes up, I pick time travel. I often wish I could visit... Continue reading
Posted Oct 28, 2020 at A Matter Of Degree
It's hard for me to believe, but after five years and five months with Microsoft, I'm starting a new chapter today. I wanted to take this time and space to say Thank You, Microsoft, for so many things. Here are... Continue reading
Posted Oct 12, 2020 at A Matter Of Degree
Image credit: Microsoft As people around the world are experiencing school closures, event cancellations, travel restrictions, and widespread uncertainty about resource availability in the coming weeks, many of the customer conversations I've been having around Mixed Reality are pivoting to... Continue reading
Posted Mar 13, 2020 at A Matter Of Degree
What should we be savoring about our current physical reality while we still can? Continue reading
Posted Dec 3, 2019 at A Matter Of Degree
Image credit: Microsoft In my work we're seeing a lot of evidence that spatial mapping and placement is the next big breakthrough in how we experience information. Culturally, we're starting to become used to accessing and receiving information exactly when... Continue reading
Posted Nov 26, 2019 at A Matter Of Degree
Five years ago, when I was a full-time tech consultant, one of my go-to business texts was The Discipline of Market Leaders, by Michael Treacy and Fred Wiersema. At this time, the tech startup I was working for was going... Continue reading
Posted Sep 11, 2018 at A Matter Of Degree
Betsy - what a good idea to make that recording. I think I didn't ever do that because I wasn't sure I could bear to listen to it later. Hope you have a wonderful holiday too.
Stacy - thank you for sharing that. Big difference in how your parents passed. I agree that the present is the only thing. Still somehow I would have liked to know what he thought of it all.
My father on Cape Cod, 1954? Photographer unknown. My father died this past Saturday, November 18. He was a month away from turning 90. While his death was sudden and unexpected, it was not entirely shocking, given his age and... Continue reading
Posted Nov 21, 2017 at A Matter Of Degree
False front facade in Bremen, Germany, by Mario Lurig on Flickr. One of my colleagues on the Data Architect team, Patrick El-Azem, just released a new tool for the community which will be extremely useful for developers, architects, data scientists,... Continue reading
Posted Aug 28, 2017 at A Matter Of Degree
New Television Antenna by Norman Rockwell, shared by Georges Nijs on flickr Saturday, February 25, 12:30 pm - there's a knock on my front door. It's a young woman who tells me she is from Nielsen, looking for antenna-only households.... Continue reading
Posted Feb 27, 2017 at A Matter Of Degree
With respect to everyone around the world who is suffering right now, and at the risk of tone-deaf blogging, I have to share that I feel like a million bucks today, because last night I passed the final project in... Continue reading
Posted Feb 1, 2017 at A Matter Of Degree
"Mass Pike Tollbooth" by William F. Yurasko on Flickr On October 28, the Massachusetts Turnpike switched to an all-electronic tolling method, and immediately thereafter, began to tear out the tollbooths that had been the gateways and choke points of the... Continue reading
Posted Nov 16, 2016 at A Matter Of Degree
Jonathan - excellent point about the downside of customer targeting based on purchases. If you're buying items for someone else, whether as a favor or as a gift, you may not want offers based on that. I briefly imagined a utopian future where legislation is passed that lets consumers access and fine-tune their corporate marketing profiles... but would anyone take the time to do it?
Sympmarc - we both know, that's where incentives come in. Plenty of retailers play the "employee who signs up the most new loyalty members today gets $50" game... I haven't heard of tying incentives back to loyalty member data collection but it seems completely do-able if cashiers sign in under a unique ID. Bonuses could be calculated on quantity of data collected - especially for those who don't make commission.
@Julie Turner - that HBR article is excellent and opened my eyes on a few topics. In a state like MA, where retailers are no longer allowed to ask customers for their ZIP code, how can cell phone tracking possibly be legal?
"So many coffee loyalty cards" - by Nick Webb on Flickr Over the Labor Day weekend I went to a retail store with my daughter for some supplemental back-to-school shopping. I have a loyalty card with this retailer, and had... Continue reading
Posted Sep 6, 2016 at A Matter Of Degree
Last Friday it happened - Cortana helped me succeed (without my having to ask). I was working at home in the morning, waiting out the worst of the rush hour. I had a 10 am meeting about an hour away,... Continue reading
Posted Sep 22, 2015 at A Matter Of Degree
Satya Nadella discusses Microsoft's new mission statement at MGX, July 2015 I've been a Microsoft employee for 100 days as of today, and thought I'd celebrate the occasion with a blog about the experience, while it's all still fresh. Since... Continue reading
Posted Aug 19, 2015 at A Matter Of Degree
Albuquerque, NM, April 2011 - at the site of Microsoft's founding Today I start a new role as a Partner Technology Strategist at Microsoft! After nine years in the Microsoft partner ecosystem, I'll be seeing this business from the other... Continue reading
Posted May 11, 2015 at A Matter Of Degree
How your tech services provider runs its own business may be even more significant to your project's success than the work they've done for others like you. Continue reading
Posted Jan 15, 2015 at A Matter Of Degree
Just before the holidays I got a call that reminded me how much I love my business. The call was from a client I'd last worked with in 2008 or 2009 - for each of us, that was two companies... Continue reading
Posted Jan 6, 2015 at A Matter Of Degree
Mike, this definitely rings true. There's also a role aspect to each of the five stages - i.e. the extent to which the partner has dedicated and differentiated roles handling the different facets of the partnership. You allude to this and I think it deserves emphasis. In Stage One you may have a single hero who is perspiringly trying to manage the entire partner relationship. At Stage Two you may be realizing this can't scale. By Stage Four you have probably identified such key roles as an Executive Sponsor, Marketing Sponsor, Technical Sponsor, etc. (and these roles are filled by different people). In other words: it takes a village.
1. Trust Is Critical to Adoption I heard a story on the radio a few months ago that has stayed with me. From a news perspective, this story is about changing healthcare practices to reduce costs, and the important role... Continue reading
Posted Aug 6, 2013 at A Matter Of Degree
Nikki, thank you for your comment, it made my day!