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Mobius
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I have not had any negative reactions from customers about over the new decaf policy. I close my store 5 nights a week and on average, we sell 2 CUPS of decaf a night. I keep the basket loaded with grinds and hit the brew button as soon as the customer orders and tell them they will have the freshest possible coffee in about 4 minutes. No big deal. I mean, we are in the midst of a financial crisis in this country and people from every sector are starting to feel it. It seems that alot of people posting here think that Starbucks is going to remain unaffected and just dump out batch after batch of decaf coffee all night long like there's no tomorrow. Well, there is a tomorrow and if our company is going to survive this, than we have to change a few things. I've noticed several baristas telling the customers that they don't agree with the new policy and putting a negative vibe out there about it. Guess what, customers will latch right on to that and start complaining about it. I coached those partners that if we approach it differently, i.e. commenting that we are streamlining our procedures in an effort to provide the best service, pointing out that the decaf is super fresh every time, and that you would be glad to bring it out to them at their table when it's done brewing, 99% of the customers will gladly wait 4 MINUTES, roughly to get it. Think about it, if you to any restaraunt and walk to the counter and order, are you going to get your order any faster than that? Not usually. It is our responsibility to make the best of this situation. I don't know about anyone else, but I don't want to be out there looking for a job right now. It's rough. Let's be as positive as we can. That's what this company needs. What we don't need is the automatic gripe sessions that seem to have become the norm every time some policy is changed.