Hi Eric, I've logged an SR for you. For two reasons: 1) we keep track of how many times an issue comes up. 2) we can contact you directly to troubleshoot if necessary. Also, this blog is not really designed as a support forum - I can't guarantee a response within 4 hours, which you're entitled to as a Gold Support customer..If you log an SR, then one of my colleagues will pick it up and answer you asap..In other words, you get the service you pay for :) Now, about that dongle... Thanks, Owen