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Niv Dolgin
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#GigaOM pulled together a quick list of the biggest (consumer/public) "cloud" outages this past year. Those of us who use these tools for business may have noticed, and those of you who use them for 'other' things almost certainly did. When will someone study the productivity spikes that occur as a result of these outages? http://gigaom.com/2010/12/28/what-was-the-biggest-internet-outage-of-2010/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+OmMalik+(GigaOM:+Tech) Facebook. Outage started on Sept. 22 and ended on Sept. 23, 2010. Service went down for about a third of the Facebook subscribers on day one, and nearly 66 percent on day two. Cause: Third party network provider. Facebook had a major outage in... Continue reading
Posted Jan 1, 2011 at Technology w/ a twist of lime...
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Gradual uptrend on volume… Doesn’t feel like it, but I’m staying ahead of the productivity curve, only because my better-half lets me work late at night from home. The responsiveness spike is what happens when you accidentally defer an email for a year instead of a month. J Otherwise, its hard to beat 90%_ utilization on average… NOTICE: This e-mail and any files transmitted with it may contain confidential information, and are intended solely for the use of the individual or entity to whom they are addressed. Any retransmission, dissemination or other use of the information by persons other than... Continue reading
Posted Oct 23, 2010 at Technology w/ a twist of lime...
Ignoring secondarily important actions and projects, because you are too busy with urgent things, fosters continual crisis management. This approach never self-corrects; it self-perpetuates. - David Allen NOTICE: This e-mail and any files transmitted with it may contain confidential information, and are intended solely for the use of the individual or entity to whom they are addressed. Any retransmission, dissemination or other use of the information by persons other than the intended recipient or entity is prohibited. If you receive this e-mail in error please contact the sender by return e-mail and delete the material from your system. Thank you. Continue reading
Posted Oct 6, 2010 at Technology w/ a twist of lime...
Jobvite Change Notifications | See More Jobs Experienced Developer - Google Apps Deployment Engineer - Los Angeles, CA SADA Systems, Inc. is a leading Information Technology services organization, specializing in Microsoft, Google other best-of-bread solutions, located in the heart of the NoHo Arts District in sunny Southern California. We create cutting edge custom software, IT and web solutions for a long roster of premiere clients. SADA was selected as one of Google's first ten Enterprise Partners for Google Apps at it's launch in 2007 and since then have become one of the industry leaders in that space Learn More |... Continue reading
Posted Oct 5, 2010 at Technology w/ a twist of lime...
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Taking personal days sucks if you sick This time, it was my better half plus our little girl. Nothing is quite as exhausting as chasing a sick toddler around, trying to keep Lisa comfortable and still trying to stay on top of work to keep from getting buried. Clearly my response time took a big hit, and I still have my inbox well above 20 items… Glad to put this week behind me. Niv Dolgin Director of IT Services Consulting | Managed Services | Cloud Computing | App Development 818.942.1074 Direct 818.766.0090 Fax 818.766.2400 x1 Helpdesk Scheduling my time? http://tungle.me/nivdolgin... Continue reading
Posted Sep 25, 2010 at Technology w/ a twist of lime...
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What a week. Despite 4 of my staff out of the office for 4 of the 5 days in the week, I still managed to kick ass on responsiveness in the face of a mountain of emails received. I even beat the Clear Context average users’ responsiveness most of the week. Woot! I have reinvigorated my respect for the helpdesk; I don’t miss being in those trenches day in/out. NOTICE: This e-mail and any files transmitted with it may contain confidential information, and are intended solely for the use of the individual or entity to whom they are addressed. Any... Continue reading
Posted Sep 19, 2010 at Technology w/ a twist of lime...
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This week was madness. Must have been some astronimical alignment weirdness because I can’t explain why fewer emails resulted in longer response times. Due to labor day, it was a 4-day week, which I compounded by taking 1.5 days of time off; perhaps I should never leave the office? Ya right… NOTICE: This e-mail and any files transmitted with it may contain confidential information, and are intended solely for the use of the individual or entity to whom they are addressed. Any retransmission, dissemination or other use of the information by persons other than the intended recipient or entity is... Continue reading
Posted Sep 11, 2010 at Technology w/ a twist of lime...
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http://online.clearcontext.com/users/niv.dolgin NOTICE: This e-mail and any files transmitted with it may contain confidential information, and are intended solely for the use of the individual or entity to whom they are addressed. Any retransmission, dissemination or other use of the information by persons other than the intended recipient or entity is prohibited. If you receive this e-mail in error please contact the sender by return e-mail and delete the material from your system. Thank you. Continue reading
Posted Aug 28, 2010 at Technology w/ a twist of lime...
The Top 250 Players in the Cloud Computing Ecosystem | Cloud Computing Journal. Continue reading
Posted Jun 3, 2010 at Technology w/ a twist of lime...
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The second in this series, this past week proved to be deceptively busy. Response time suffered significantly. This week’s project delivery timeline and on-site client meeting detracted me managing my workload effectively, increasing a 10 hour average response time ovalmost 1 ½ days! Wow. It does, however, appear the the gap between workload and effectiveness is beginning to shrink, albeit slight, with Friday being especially efficient. I’m working on a strategy to schedule post-meeting deconstructs to systematically delegate and or schedule activities that result from these meetings. Until then, overall volume was lower but was compressed/compound by my absence while... Continue reading
Posted Feb 27, 2010 at Technology w/ a twist of lime...
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I’m trying to measure everything, and because email is such a huge part of day-to-day life that goes unmetered (for most people). With the help of @ClearContext, Not only does it help my keep my inbox near “zero,” but it actually quantifies my email metrics. Clearly last week’s response time was lacking. I was out sick with some nasty food poisoning Monday, and that caused the rest of the week to be ‘catch up.’ My inbox count of unprocessed ‘stuff’ also suffered from neglect much of the week (I was writing a big report for 2 days straight). Amazing how... Continue reading
Posted Feb 13, 2010 at Technology w/ a twist of lime...
I found this great post linked from the BPOSitive Blog detailing how to use a powershell script to notify user's of there expiring passwords. Especially usefull for the Deskless workers. Click here to see how. Continue reading
Posted Jan 9, 2010 at Technology w/ a twist of lime...
I ran across an interesting tweet from @msuspartner earlier this week. The Partner Programs Team over at Microsoft announced the availability of a new blog designed specifically to “…serve the needs of Microsoft partners across the U.S.” I found it especially interesting that they announced this on twitter. Moreover, they asked for suggestions for topic. Frankly, I was caught a little by surprise, in a good way! Happenstance had it that we had recently just wrapped an excellent meeting ‘marathon’ with our MS Partner Account Manager, Eric Trimble and Jeff Gindin, a Senior Product Manager from WWLP. The meetings touched... Continue reading
Posted Jan 7, 2010 at Technology w/ a twist of lime...
Blog-worthy re-post from David Overton’s Blog! == Server line-up for small businesses (and home) is increasing in options (or complexity for some) - SBS 2008, Home, Foundation, Windows Standard Server or BPOS - how do you choose? via David Overton's Blog by David Overton on 12/30/09 This is a long running question that people ask me - how to position the various server options from Microsoft for small businesses. The more choice Microsoft offers, the more complex it can become if you do not have a starting point to find the right product for a customer. So, Home Server, Foundation... Continue reading
Posted Dec 31, 2009 at Technology w/ a twist of lime...
Perhaps you are asking yourself ‘what the hell could there possibly be to monitor about Connectwise’s Outlook Sync’? If so, read on. If you already know/share my pains, skip to the meatier parts of this post below. J About a year ago, we found ourselves adding new employees (members) to Connectwise pretty regularly, as the need to scale our operations @ HQ and overseas grew. Like good little soldiers, we diligently documented & managed each task/step in our new-hire on-boarding process in Connectwise via Service Templates + Tracks. Like clockwork, we always seemed to overlook the all-important Exchange 2007 PowerShell... Continue reading
Posted Dec 29, 2009 at Technology w/ a twist of lime...
Perhaps Microsoft is in the giving spirit of the Holidays? Maybe Ballmer wanted to bury such appealing news under the mistletoe? Regardless of the reason, Microsoft has been brewing an announcement about their Blackberry mobility offering for about 2 weeks now. Seems Microsoft and Research in Motion finally see eye to eye, and have struck a deal! On their public partner-blog, they announced publicly what us Accelerated Partners have been promised; a true subscription-based licensing model for Blackberry users! · No longer do clients need to purchase/own BES · No longer do you have to purchase/maintain a RIM support/maintenance contract!... Continue reading
Posted Dec 24, 2009 at Technology w/ a twist of lime...
Microsoft licensing doesn’t have to be complex or convoluted! David Overton posted a very convenient and concise topic about option around Microsoft Windows licensing that I wanted to share. Per David: 1. A PC has to licensed with a Full retail product (FPP, bought from a shop) or supplied with an OEM license (this can’t be used after the PC has been bought and supplied to the end user) 2. Volume Licenses for Windows client is an upgrade to the FPP / OEM license 3. Volume Licenses upgrade only apply to business versions, not Home editions He also provided a... Continue reading
Posted Dec 24, 2009 at Technology w/ a twist of lime...
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Hold the phone; Settle down - I don't have, nor do I want your password. I wanted to write on this topic because it is so [sometimes unbelievably] simple to gain access to systems with some simple guessing or creative social engineering. Even the security questions/answers we put so much faith in are really quite silly at times, and can be answered by some not-so-close friends/family/associates. The risks we assume today are more likely to have broader impact than anytime in the past because most sites now link to each other (OpenID, Application Publishing, and other social media standards). But... Continue reading
Posted Dec 21, 2009 at Technology w/ a twist of lime...
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In an intriguing move, Google is aligned to acquire DocVerse, and web-based collaboration service. DocVerse allows multiple people to collaborate on the same Microsoft Office document via the web, mimicking the behavior that is currently available natively in Google Apps suite. It’s clearly a strategic move on Google parts, as Microsoft ramps up for Office online in 2010. Each of these of these giants continue to counter each other as if in a race to see who can spend more cash, and dominate the web. Whats more, I think it makes offerings like Offisync even more compelling as consumers may... Continue reading
Posted Dec 20, 2009 at Technology w/ a twist of lime...
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Susan’s Blog inspired me to post this, as sent internally to our peeps @ SADA a couple weeks ago. == Pretty slick desktop gadget putting some MS resources (forums) much closer to your fingertips… Vista/Win7 (or XP tweakers) only. Sorry, no MAC love. Overview This gadget is designed for Microsoft Partners to access the Online Technical Support more conveniently. Users can directly visit the queues specific for Microsoft Partners through the gadget in the desktop http://www.microsoft.com/downloads/details.aspx?FamilyID=69a2c15c-ac7a-4aab-b470-c51254ec9ff6&displaylang=en Niv Dolgin Director of Operations & IT Services Consulting | Managed Services | Cloud Computing | App Development www.cloudtoolkit.com www.sadasystems.com Continue reading
Posted Dec 20, 2009 at Technology w/ a twist of lime...
My first post - interesting topic (I think). Hope to be 1st of many. So to begin, it should be self evident that Google has thought about data protection. :) Google's own technology replicates (duplicates, splinters and/or segments) data 7 times, across all its data centers. So a "single" Doc actually exists in 7 instances at any given time, across hundreds, possibly thousands of servers and multiple DCs. Nevertheless, a fellow MSP asked in a private forum how we would go about recommend to backup all the 'stuff' in Google Apps. As such, here are some areas that proove most... Continue reading
Posted Dec 19, 2009 at Technology w/ a twist of lime...
Tungle is simple and effective - what every services company & professional needs to help foster more efficient cross-organizational collaboration. It's a revelation about availability, personal bandwidth, and sharing our mutual 'business' that with the world. Well done Marc!
Toggle Commented Dec 1, 2009 on Tungle.me Gets Personal at Tungle.blog
Great post Eric. Purposeful Networking, I think, is the key. While I don't use (or like to see) blatant plugs/ads in social networks, there are clear advantages to using them. We recently needed assistance with a project in an area well outside of areas of expertise. A Twitter post and one request for help via LinkedIn generated an overwhelming response (within 12 hours!) from people just willing to help. Ultimately, and without question, it did help us deliver better service to the client, and helped us secure the deal. Without the responses, we may have actually turned away business (shudder at the thought!). I think organizations are doing themselves a disservice if not already leveraging the vast and ready-to-help networks available today. While managing access and shoring up policies may lag behind for a time, from here, it looks like the pro's outweigh the con's. Niv
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