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By this logic, Ireland should be the new Mittlesttand...
Yes, I know that SFDC and Workday are "going after different budgets" and I also really like an awful lot of what Workday do, specifically the UI and Mobile first and of course Cloud. I know that ERP and related things like Finance are "hard to do" but where are the breakthrough insights? the radical redesign of "how things are done"? Gasp!, but could SAP with the purchase of Ariba be able to move to their "Collaboration and Commerce Nets"? :)
Hi Vince, I'd like to pose a question: How many of these points could be said to equally apply to Salesforce, and if you can't find a difference, then ask, what was this exercise for? Your points on no doubletalk, no consultant dependency ecosystem, dovetail neatly into "Trust" and "Co-Alignment with Customer Interests". Perhaps a sincere commitment to Complete Alignment with You, The Customer would have resonated more?
It's a nice example Vinnie, and there are many other examples out there of "mobile will eat everything". I would like to draw your attention to one or two further implications of this "Kindle-esque" strategy: - Apple need the telco's to subsidize the device and co-operate on deployment, they can't afford to alienate the networks with a "pick any network you want and charge it to aggregated apple global user group rate" :) - The money Apple gets from these arrangements goes into upfront costs in it's procurement strategy where it commits early to volume, locks down exclusivity for two years, then allows competitors to use the same subcontractors (thus subsidising further Apples target based pricing); - The Connectivity issue is framed by people with an interest in the problem as it is historically defined. I've heard it called "the Problem of the Bit Commons" where the questions is asked "what does a telco do"? Wifi is one of the most successful new technologies in a long time, and it is unregulated. SMS/ Text Messaging? Left network independent and open "by mistake" (nobody knew how big it would be) If you're interested in this subject more reach out to @martingeddes and @brough
Should you not mention the name of the seat and link to it's manufacturer? Bad Blogger! Bad Blogger ! :)
Toggle Commented Aug 29, 2011 on Secret of Longer Legs at Inside View
1 reply
I wonder if this is (A) packaged apps to the cloud; (b) Proprietary apps to the cloud (3) New application metaphor's story? For VMW to go from Infrastructure to Apps is a fundamentally different organisational challenge (IMHO), and Cisco is showing how hard this is to do, when your center of gravity is so heavily on the infrastructure layer; Does Infrastructure layer add any advantages / path dependency advantages to the application layer that aren't available through strategic alliances (i.e. should VMW not have partnered with Avaya for Communications capabilities?) Just a few thoughts.
Great points. Love the "roll based" and "process" based views. :)
Andy, I had zero problems with my Oxygen Cloud Window install, but the Apple didn't work for me. And here's the BUT: OxygenCloud have been outstanding in sticking with me to get it sorted, we're not there yet, but it's all very well done, very well organized, very professional. This company will go a long way. I share your enthusiasm. Adding folders, administration, security etc. for enterprise use is going to be really important.
Toggle Commented May 18, 2011 on Head In the Clouds-Who's Innovating at VoIPWatch
I wonder if this approach is actually some kind of commodificaton of knowledge work, but just on an epic scale that we have yet to truly appreciate?
Yes, it's hard to think about the enterprise as anything but graph and flow anymore. I have a pdf to email you :)
Toggle Commented Mar 27, 2011 on Not all Graphs are the same at Bruce MacVarish Notes
You know, this one really really resonates with me. It actually gets my blood boiling. Brace yourself for the rant: (1) The Check Out - Handing over the cash, the exchange, the inevitable human factors involved. Getting your invoice / payment handled well by the company is just so important. It is so fraught with potential misunderstanding because it's at the point where you are most vulnerable as the customer. That's why I always check to see if the assistant smiled at me while handling over the change, and not the slap down and spin to serve the next customer, now that I'm no longer important. My father says, "If you hit the last high C nobody remembers that you fumbled the earlier piece". (2) Process - Sorry Paul, this wasn't about process IMHO. This was about an organisation, and a department head saying "we hold on to money", we don't pay out early, we're a profit centre because of the way we handle money. It's also that AP culture. I've seen it up close and I can honestly say that those that pay out the money associate more with AP culture than the company culture. (3) People In The Process - All the research on customer contact shows that the customer has the best experience where they know they can reach a real human being at any point in their "automated self service routine", be that in your IVR, or your webpage. Your AP people were not available, and were "behind the wall" of the companies contact infrastructure. Did you ever have a direct number to the person who could make your payment happen? my guess is nope. Your interaction with AP was bloodless because they, as a department, and as people, had no flesh in the game. They get paid regardless.
It's a pet subject of mine, and I know of a company trying to do many of these things you were pointing out above. Some of my experiences lead me to believe that (1) Stores don't have the relationships to put in the connectivity needed, and to manage it across locations; (2) Stores do actually see themselves as box shifters and not as experience delivery or lifestyle curation, etc. etc. (3) Removing friction from things like coupons where they are 'automatically' presented changes the coupon model, and I don't think they want to do that, it's "someone else's problem"; (4) stores want to facilitate serendipity by having you wonder about picking up 'crap' you don't need! (5) Enabling price comparison from iphone apps etc. and getting 'facebook friends recommendations/ bought this' info will be pretty mainstream soon. I suspect retailers haven't a clue as to what the job they do for their customer is anymore. In short, perhaps retailing is on the verge of an identity crises.
Where do I send you a bill for six minutes thirty of my time? (I'm very very expensive you know).
Toggle Commented Dec 5, 2010 on And Now…We Break for A Commercial at PGreenblog
Ah Bernie, that was really really well written. I laughed out loud. :)
Toggle Commented Nov 29, 2010 on Remembering the Sled Drivers at Inside View
1 reply
Just a point on your abundance of over achievers line: the "grind school" and strict time management of those seeking to do well in the "highly structured" admissions process means that those that need to meet these admissions criteria, are de-facto managing their time in activities that gain points.
Toggle Commented Nov 23, 2010 on Driven or Distracted? at
I think Om nails it there. Strange to see things move so very very quickly.
Actually a very simple way of describing how how to build the model. Of course, "the devil is in the detail" where there are a lot of priorities to balance. Did you see this yet? Very very good thought leadership stuff from Tungle.
Congratulations Paul, nice tie up in Toronto. That might also make some of your research agenda more "do-able" as there are Phd's to crunch your numbers; Grads to run cognitive psychology experiments, and friends to stimulate new directions. Oh and Canada has a whole bunch of cute girls that play guitar. Just sayen.
Toggle Commented Jul 9, 2010 on Closing the Loop: A New Beginning at PGreenblog
It's a great article. But then again, these guys just talk so much common sense. I heard Werner CIO at Amazon speak about how Jeff Bezo's knew that the market "wouldn't get" the new Amazon Services strategy (hosting etc) and that they would suffer for it, initially. How many CEO's would would take a definite short term hit, for a long term (uncertain, unproven) gain?
It's a good graph. I guess the next step is "define what's broken".?
You should blog more on this. Its one of the reason's I think Skype is so important right now, and why facebook / Linkedin is even more powerful again.
Toggle Commented Jan 28, 2010 on Floating Identification at Bruce MacVarish Notes
I was just thinking about this very topic this morning, and then this. Wow. Great. Thanks. I think they are being used by Foursquare (getting extra points for meeting friends you haven't met in a while, or going somewhere new etc. etc.).
Toggle Commented Oct 21, 2009 on The Future of Games @ Work at Bruce MacVarish Notes
I think this might dovetail nicely into the "skype everywhere" strategy. The question becomes what exactly Skype are able to charge for (i.e. nobody makes a lot of money from api calls, and advertising is a very elusive model).