Thank you for the comment. You are correct. The Globe and Mail has asked that access to their stories through PressReader be available to library customers only in a library branch.

Thanks for the feedback. There is a new, merged website for RBdigital magazines and audiobooks. The vendor is no longer affiliated with Zinio and we were automatically migrated to the new platform. You can continue to read your checked out magazines on your PC but will need an Internet connection. You can find your checked out magazines on the left under Checked out. Using the RBdigital mobile app allows you to download magazine titles for offline reading. We can pass your feedback along to the vendor. I hope this helps.

Thanks for the comment. Toronto Public Library's Lynda.com service is not available through the Lynda.com apps. You can access the library's Lynda.com site through your device's browser.

Thank you for the comment. There is now a merged website for accessing RBdigital audiobooks and magazines. Audiobooks appear at the top of the site. Please scroll down to find the magazines. Here is an updated guide which includes tips on reading and borrowing RBdigital magazines on a desktop. https://www.torontopubliclibrary.ca/content/books-video-music/downloads-ebooks/pdf/rbdigitalmagazineshandout.pdf

Thank you for the feedback. Can you please let me know which specific newspaper title you are reading? I can investigate further. Are you accessing PressReader through your device's browser at tpl.ca/pressreader?

Thank you for the feedback. We experienced an Internet outage yesterday but access has been restored. Perhaps you can try accessing this resource again and let us know if you are still experiencing any issues.

Thank you for the feedback. Once the PressReader app is authorized it gives you full access for 1 day and 23 hours. To get another window of access you will have to open your web browser, go to tpl.ca/pressreader and sign in with your library card number and PIN. Check that you are still logged in with your PressReader personal account. Now open the PressReader app. You should now have another window (1 day and 23 hours)of access. There is no monthly limit to the number of sessions available to you. You just have to sign in again. Here is a link to a getting started guide: http://www.torontopubliclibrary.ca/pressreader-help/

Thanks for the feedback. Were you able to take a look at the updated guide? http://www.torontopubliclibrary.ca/pressreader-help/ I hope you can access the app to read newspapers.

I am glad it worked.

Thank you for your patience. Can you please ensure you are signed in to PressReader with your email address and password after you have entered your library card and PIN. Your name should appear at the top of the screen rather than the words "Sign In." Look for the green tea cup (at the top or bottom of the app) which indicates that you are signed in. Our Getting started guide has been updated with some new screenshots that will hopefully clarify the set up of the app. http://www.torontopubliclibrary.ca/pressreader-help/ Please let me know if this works. Customers can also submit a request directly to PressReader at: https://care.pressreader.com/hc/en-us/requests/new

Thank you for the feedback. Sorry you are having problems with the Android app. Perhaps you can let us know what type of device you are using and the version. We can investigate further if necessary. Here is a quick link to a Getting started guide: http://www.torontopubliclibrary.ca/pressreader-help/ For your interest if you use the PressReader app for downloading and offline reading you need to create an account with your email address, password and name. You can't use the Library Card option.

Thank you for the feedback. Here is a quick link to a Getting Started with PressReader guide: http://www.torontopubliclibrary.ca/pressreader-help/ You can go through the library website tpl.ca/pressreader, click on Access Online and enter your library card number and PIN to read articles on your computer or through your device's browser. If you use the PressReader app for downloading and offline reading you need to create an account with your email address, password and name. You can't use the Library Card option. I hope this helps. Please let us know if you have any other questions.

Thank you very much for the feedback. I have checked with the vendor and unfortunately there is no 'Exit' function in the app. It is recommended that you close out of the app in the standard way for your device.

Thank you for the feedback.