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Wow, I am thrilled to see the conversation developing here. Dr. Oppel,Chris, and Andra, thank you for sharing your thoughts about customer service. Your contributions add value to the learning here. I am extremely grateful and hope you will continue to add to the discussion here on future posts!
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Andra, Thanks for stopping by and sharing a comment. I appreciate all you do... bringing some great students into our programs and supporting their success. I keep Gardner's book close on my shelf too, because it has some timeless leadership lessons. What was your favorite book from your MSSL program?
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Frode, Thanks for sharing your story. An amazing reminder of how our words have great power to influence others. Becky
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I agree that deciding how to communicate your brand to others can be difficult. I think the tricky part is that you are not "creating" your brand but choosing how to highlight your unique strengths and abilities. To me, this is different from corporate branding. Companies can create and recreate themselves on a dime. You are who you are, and branding lets that shine through.
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@Mary Jo Thanks for sharing your story. It is encouraging to realize that even seasoned leaders benefit from helpful coaching and introductions to new tools. @Joshua I agree that questions are a great leadership tool. Using questions with your team takes -- in my mind -- more thoughtfulness and deliberateness than just sharing your own opinions and ideas. @David - interesting. Your Dean's idea makes a lot of sense. Has he written about it anywhere? @Susan I love your sense that each of us expresses our leadership in a unique and artistic way. @Steven I think we agree on the importance of questioning and listening and I look forward to checking out your link. Thanks for sharing it! @Timothy Welcome to LeaderTalk. I hope you will become a regular contributor to the conversation here. I agree with you about helping people find their own solutions. The learning that takes place when people discover their own way is powerful! @Penny I think listening is so important. @David Being present and in the moment are things you just can't fake -- and people feel valued when we can be present with them in an authentic way.
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@Scott Thanks for stopping by. I am glad to be able to share something to inspire you on a Monday morning. @Erin The word intentionality is so important with leadership. Thanks for bringing it into this discussion. We ACT with INTENTION. @David How often do you think people follow intentionally, and as a result of a decision? When they do, I agree, it is an important decision that makes a big impact on the leader.
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Definitely courageous, not rude at all! I am very grateful that she spoke up, since I always enjoy connecting with people and am even more open to new friends since we moved to this area just weeks ago. I think the idea of her joining the conversation is similar to @moneday's recent post that encouraged people to treat people like you already know them http://www.otheresteem.org/blog/?p=220. Check it out!
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Welcome, Rickard. Hope you will return to the blog and comment and share insights as your pursue your DEL.
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Steve, Glad to see you back. I am looking forward to hearing more of your insights from the conference. You make an interesting distinction between the people who tossed out buzzwords and those who made those qualities come alive by sharing their experiences. I will be curious to hear more about the speakers who used personal stories and left the buzzwords unspoken.
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