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Global customer support can't happen if your product is in 199 countries but there are only offices in 15.
And with all that high tech stuff the Kiwis still beat them; interesting post at
Very interesting. If it's not obvious, how do you tell whether your business landscape is concentrating or fragmenting?
Sounds like MSFT is going to become like IBM, HP, Oracle - in fact no different to many other large SI types. No more original there it seems
35+ years on and its still a worthwhile read - I'm OK, You're OK
Toggle Commented Dec 19, 2011 on We the chumps at deal architect
This really is an issue for the SA/Oracle projects - you rarely if ever see it with AX/NAV/SYSPRO etc where the consultants are more local
Toggle Commented Mar 5, 2011 on Consultant travel revisited at deal architect
With 'thrilling' stuff like that to read, you obviously had no trouble getting to sleep? :)
Toggle Commented Jan 26, 2010 on Reading Materials on the Road at Herding Cats
1 reply
Interesting insights and advice - I am on a project for a software vendor looking at how and what we need to change to address the current disruptive innovations in our space
I think you will see some of your thoughts also proposed in the S.African King 3 report: