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Alana Lingle
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Yeah, I made a mention of Comcast issues once on my blog and they commented on it right away. I dealt with a "Vice President" and got promises about having my issue escalated. I got all excited and started a whole blog post about how their blog and twitter team was so awesome. That post never got published... Unfortunately, after that team passed me off to my local group, service bottomed out. I actually ended up figuring out and fixing the problems myself because I gave up on them. Good luck!
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