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I feel for you, I've dealt with similar situations with a lot of airlines recently. I rarely call them, other than if a flight is delayed/canceled to that I can skip the line at the counter & get the next available flight. And as much as I'd like to believe in the good deal, airline credits just aren't worth the hassle to cash them in. Delta has been going down hill for years, & ever since they merged with NorthWest it's not going to get any better anytime soon. I steer clear of branded credit cards & prefer to use my points as I like. I have an Amex card with several thousand points, & thus am able to transfer them to whichever airline I want as needed. I tend to get a economy seat, & then use the points to upgrade; which in turn pays me back at the end of the flight by 1/2 or more.