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Steve Numbers
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You may remember this scene in an old movie: the kid is on the street corner with a pile of newspapers yelling out to the crowd that passes by, "Extra, extra", read all about it!" Newspapers were the only source of information for the general public. When a special edition... Continue reading
Posted Aug 5, 2011 at At Your Service
Honest feedback is a gift. If you are using tools to measure customer satisfaction and employee service levels, what are you doing with the information? Here are five methods we use that have been successful here at Westfield and could help you respond to your feedback tools in place. Report... Continue reading
Posted Jun 23, 2011 at At Your Service
Pearson's Law states, "When performance is measured, performance improves. When performance is measured back and reported, the rate of improvement accelerates." Most of us have a device in our bathroom that we may or may not want to use.:The dreaded bathroom scale. I think that we are all aware of... Continue reading
Posted May 12, 2011 at At Your Service
Starting your group of employees in the right direction everyday can be a challenge. If we make the effort to do the five things listed below, we can develop a more motivated staff and deliver a better product or service. 1. Be a Positive Example: Managers and supervisors set the... Continue reading
Posted Apr 14, 2011 at At Your Service
You may have heard the phrase, "Form Follows Function" before. It is a phrase used in architecture to note that the function of a space must be decided upon before the form of the space can be determined. If not done correctly, the area is a useless space and functionally... Continue reading
Posted Feb 24, 2011 at At Your Service
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Dec 9, 2009