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Bored at the Bookstore
Bookshelves Everywhere
Bookseller for a quarter of a century, posting during lulls when not reading a great book.
Interests: Bookselling, reading, family, amusing tales
Recent Activity
I dunno, maybe it's just because I was at the CakeWrecks site; but that second picture reminds me of something else.... Ah well....
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P.S. - if you have any employee/manager names include them; along with copies of any correspondence with other offices!
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And now, you send a nice, clear copy of the entire incident report, swapping out the actual store name, under the subject line "I think you need to know that some of your managers and customer service people require retraining in customer service skills." Then send it along, earmarked "Attention: Mr. Dudley DoRight, President, Xara ". Snail mail will do, or look up the corporate email address on line, same place you found El Presidente' s name. (When I worked for a Major Insurance Company, it was part of my job to receive any complaint letters addressed to the President/CEO and resolve the problem in 24 hours. Or else. I had to call the store in question and get their side of it, figure out a suitable response, clear it with the President's office, and then call the complainee and make them happy. Either that or explain why the matter turned out as it had. As in "State Law prohibits the action you demand - however, we can offer..." Then I had to send my action report to the President's office to be stamped "Case Closed".)
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So, what happened to Darla? Name changed to protect the guilty? She "forgot" and switched her name to Diane?
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Maybe it's me, but I fail to see the utility or cleanliness in these "utensils", unless they are new and discarded after one use.... How the heck does one wash a straw hat? Or the underside of a stool? Ew.
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On the bright side, she DID call in late - how courteous!
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A reaction to the multi-hundred-dollar tips? Guess I'll just have to continue to tip in cash, then. I tend to write "cash" in the blank for the tip and leave actual Uncle Sam's green stuff instead of charging it. Mostly. Avoids the one in a thousand server who fills in the blank him/herself, I guess.
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"It was on the Today show two weeks ago... I think."
Toggle Commented Sep 10, 2016 on Retail Robin: *Eyetwitch* at Retail Hell Underground
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I've been in similar shops and, because I am a woman of a certain age, been roundly ignored for twenty minutes easy. And should I approach an employee and ask for assistance... It's the eye-roll and the "WHAT?" response. In fact, I totally abandoned the store nearest my home because they were _so_ rude. I drive twenty minutes out of my way to a same-chain shop where I was better-treated - as if I were a person and a potential buyer.
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Whoops, sorry for the above post - a case of too-fast "return key strike". Let's try again, shall we? "If you'd put out a rack, I'd be shocked if you got even the empty rack back!" Better. Thank you for your patience, folks.
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If you' doubt out a rack, I'd be shocke if you got the rack back, even!
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Sounds like a prime example of the Peter Principle - when people are promoted to the level of their incompetence.
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"Boad" = "Boat"? Right?
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Obviously needed to refill his ketchup bottle at home for the price of a small fry.... Or was making a vat of poor man's tomato soup.
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Was this Wendy's by any chance in Mansfield, MA? It's something they would do!
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My husband has done that three times. Twice in the same car (a Volvo). All three times, the lock had to be drilled out and replaced because we weren't fortunate enough to get the busted piece out. A fourth time, the key only twisted out of shape and was not stuck in the ignition. The man doesn't know his own strength.
Toggle Commented May 16, 2016 on Happy Monday at Retail Hell Underground
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Yeah, Bradlee's was great for shopping, lousy for working.... I probably did 75% of my shopping there; can still point out things I bought there! BTW, we just this past year saw the empty store in our town filled with something else - it's stood empty all these years!
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I once worked as a Christmas help at the now-defunct Bradlee's (think upper class Walmart, lower class Kohl's). The final before Christmas, I did something, somewhere, that damaged my back - like constant back spasms. I could barely walk, and the pain when standing at the register was excruciating. In tears, I went to the front-end manager and asked to be sent home. He refused. I went to the furniture area and borrowed a wooden stool, which I dragged behind the register with me so I could have a respite sometimes between customers. When the manager became aware of my rebellion, he came and took the stool away. I was not allowed to sit during my shift. Period. I asked him, "You do realize that was my only way to manage this pain, right?" and was told to suck it up and finish my shift - and don't even think about calling out tomorrow. I had a line of about ten at that moment. I removed my apron, pulled the key out of the register, and handed them over. Grabbed my drawer to turn in. Said, "I quit!" And left him sputtering, "You can't DO this - I'll FIRE you! You'll never get another shift here!!!" He'd entirely forgotten I was a holiday temp, and that it was Dec. 22. My last day was the 24th anyway... I never looked back, had my final check mailed to me. Years later, when I owned my own shop, there was a comfortable draftsman's chair at the register for employees to use!
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Sounds like our local Wendy's! The days we don't get something wrong in our order are the red-letter ones. And yes, we have learned to check the order before we leave the counter, no matter how many employee glares it earns us.
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I would, I think, refuse to sign that statement. I don't lie, and affirming someone else's lies would be just that. I realize that your situation might be different, that perhaps you couldn't afford to quit, but if they're going to fire you anyway, let them - there's unemployment if they fire you...
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To tell the truth, I kind of like the messed-with version better!
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Do they require that the bassoon _well _? Or just noisily? 'Cause I could easily do the second...
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Are you _positive_ the "Candid Camera" crew wasn't secreted behind a decorative palm tree or something? The whole experience sounds totally nutso!
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At my small store, hand-entered charges were charged at a higher rate - in other words, the charge company demands more money from the merchant for that sale than for a swiped card. Many places don't want to pay the extra fee, so they strongly discourage hand-entered sales, even tell customers it can't be done.
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