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The Empowered Healthcare Manager
Corydon, Indiana
Spending every waking hour thinking of ways to empower those who manage and train healthcare professionals to transform their staff into a high-powered workforce for their facility and patients.
Interests: Spending time with people who have the fire in the belly.
Recent Activity
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Velano Vascular (San Francisco, California) recently announced the addition of Dennis J. Ernst MT(ASCP) NCPT(NCCT) to its advisory panel. According to a recent press release, the vascular access technology innovator "continues to aggressively expand in pursuit of its mission to dramatically remake blood collection as a more efficient, effective and... Continue reading
Posted Dec 8, 2018 at Phlebotomy Today
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Drawing blood specimens demands the blended wisdoms of many sciences. It requires a working knowledge of anatomy (to avoid injuring patients during venipunctures), physiology (to understand the effects of hemoconcentration, fasting, posture and exercise on analytes), cryptology (to decipher physicians’ handwritten orders), and many fundamentals of physics (vacuum pressure, trajectory,... Continue reading
Posted Dec 7, 2018 at Phlebotomy Today
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Do you have a phlebotomy guru on staff? You know, the person everyone goes to with the toughest questions on drawing blood and knows they'll get the right answer. If you do, they probably already have a copy of the Lab Draw Answer Book. If you don't, pick someone and... Continue reading
Posted Dec 7, 2018 at Phlebotomy Today
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Dear Center for Phlebotomy Education: After drawing a blood sample, is it good practice to remove our gloves before picking up a pen to write tube labels, or is it better to leave gloves on while writing/labeling, then removing gloves? This would be when drawing blood on non-isolation patients. My... Continue reading
Posted Dec 7, 2018 at Phlebotomy Today
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As you know, my wife and I moved 600 miles north last January to live in Northern Michigan. One of our first priorities was to find a place of worship. We had many options in the area, and spent several months "church shopping." By March, we had settled on the... Continue reading
Posted Dec 7, 2018 at Phlebotomy Today
The Rotten Fruit of Preventable Crises Do you find your productivity is squandered by crisis management? You set out on Monday with high ambitions to complete Project A, B, & C. As the week unfolds, you are distracted by Crisis 1, 2, & 3. By Friday, you've managed all the... Continue reading
Posted Dec 7, 2018 at Phlebotomy Today
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[Editors’ Note: We’re pleased to welcome safety expert and columnist, Dan Scungio, MT (ASCP), SLS, also known as “Dan the Lab Safety Man” as our newest contributor.] Phlebotomists work in many environments, including outpatient draw centers, doctor’s offices, law enforcement centers, nursing homes, public health facilities, and hospitals. Combative patients... Continue reading
Posted Dec 7, 2018 at Phlebotomy Today
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Researchers in Italy studied the effect of hemolysis on five commonly-ordered coagulation tests at 15 Italian hospitals. Two-hundred-sixty-nine hemolyzed samples were tested and compared with results from non-hemolyzed samples drawn from the same patient. All samples were tested within four hours of collection. The greatest variation occurred with aPTTs and... Continue reading
Posted Dec 7, 2018 at Phlebotomy Today
It's been said that people's eyes are the window to their soul. But what about their shoes? As you walk around your workplace today, take a look at everyone's footwear. What do you see? Are they clean or dirty? Worn or like-new? Appropriate or non-compliant? Should you care? You should... Continue reading
Posted Nov 28, 2018 at The Empowered Healthcare Manager
In a prior post about Being Firm, I encouraged you to ask yourself when was the last time you had to be firm with someone on your staff. If you can't remember, that's a red flag. Perhaps your staff is so finely tuned, so perfectly honed, they're functioning like a... Continue reading
Posted Aug 16, 2018 at The Empowered Healthcare Manager
Do you spend your days putting out fires? Someone calls in sick; a customer complains about one of your employees; your department's contribution to patient care (your product) is found to be flawed; a bully reduces someone to tears; a gossip on staff is spreading manure about her coworkers... or... Continue reading
Posted Jun 18, 2018 at The Empowered Healthcare Manager
Every manager is a by-product of those who managed them when they had no authority. Whether it's parenting, coaching, or managing others in the workplace, everyone who has ever had authority over us gave us a style to consider when we're in the same position. Think about every job you've... Continue reading
Posted Mar 14, 2018 at The Empowered Healthcare Manager
Which of your employees do you dread to see every day... the person you wish would quit, the one you can't fire but wish was never hired? Take that person out to lunch. Seriously, continuing to avoid that person isn't getting you anywhere. It's just entrenching your avoidance behavior ad... Continue reading
Posted Jan 19, 2018 at The Empowered Healthcare Manager
Empowered managers ask themselves these three questions at least once a year: Who on my staff would I hire if I didn't already have them on board? Who would I never hire again in a million years? Why are they still there? If most of your staff must fall into... Continue reading
Posted Nov 15, 2017 at The Empowered Healthcare Manager
It doesn't matter what industry you're in, keeping maintenance schedules up to date on capital equipment is one of the most critical aspects of every company's infrastructure. Its also one of the most boring responsibilities your staff has to fulfill. The longer your equipment spends in uptime, the more complacent... Continue reading
Posted Aug 12, 2017 at The Empowered Healthcare Manager
A full moon brings out the crazies. Just ask anyone who works in a hospital. For reasons we don't quite understand, the bright side of the moon brings out the dark side of humanity. ERs burst at the seams with overdoses, panic attacks, victims of domestic violence and bar fights...... Continue reading
Posted Jul 18, 2017 at The Empowered Healthcare Manager
Each full-time member of your staff will spend at least 235 days this year coming in to work for you. On December 31st, which of those day(s) will they remember for something you did and why? In five years, which of those days will they still recall? Which day will... Continue reading
Posted Jun 13, 2017 at The Empowered Healthcare Manager
Sounds like you've "been there, done that," Bruce!
When I was a kid, I slept in the same room as my two brothers. As siblings do, we had our share of skirmishes during the day, but we saved our bigger fights for bedtime. Whether we threw pillows at each other or mean-spirited words, we challenged the pecking order... Continue reading
Posted May 10, 2017 at The Empowered Healthcare Manager
Jorge and Mindy are both seasoned phlebotomists who work in the same city at different hospitals. Both drew blood from the wrong patient last week. Fortunately, in both cases the errors were caught before medical mistakes could have occurred. Jorge was summoned into his supervisor's office. The conversation went something... Continue reading
Posted Feb 14, 2017 at The Empowered Healthcare Manager
A rat pack is a gang of employees who are allowed to bestow authority upon themselves, and use it to intimidate and manipulate coworkers for personal gain. They traffic in broken spirits; their currency is power. Rat packs don't just happen, they rise up when managers look the other way... Continue reading
Posted Dec 12, 2016 at The Empowered Healthcare Manager
It's the most powerful question any manager can ask his/her staff. Consider Ruby and Elliot. Each manage a staff of 50 at competing hospitals in the same city. Both were recently given the edict from their administrators to reduce expenses by 20 percent. Elliot gave it deep thought, then implemented... Continue reading
Posted Nov 17, 2016 at The Empowered Healthcare Manager
Tom always seems to find a better way of doing things. Take the way he cuts his grass, for example. Like most riding lawn mowers, Tom's has a discharge chute where the grass clippings exit the deck as he mows. Sometimes he lets the grass grow too long, and the... Continue reading
Posted Oct 13, 2016 at The Empowered Healthcare Manager
When an employee engages in a behavior that needs correcting, mere managers don't ask this question. They simply ignore the behavior (enablers), or come down hard (demoralizers). But it's the first question empowered managers ask themselves. That's because empowered managers know that all problems are process-related. Empowered managers don't consider... Continue reading
Posted Sep 13, 2016 at The Empowered Healthcare Manager
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Question: Are there benchmarks on the percentage of straight vs butterfly needles that should be used? We'd like to see how we compare on in-house patients, outpatients, and nursing home usage. We conducted a study here that found 57% of draws were done using butterflies. Once people were aware and... Continue reading
Posted Aug 31, 2016 at Phlebotomy Today