Organizational culture is the most talked about and least understood topic that I engage in my business. We can easily observe culture in terms of the frequency and manner in which employees interact, the physical settings of the work place and the tone in which people describe management. We also... Continue reading

Successful organizations have a good understanding of their core values and understand how the values shape the expectations placed on their leaders. They look to their values to shape the systems and processes used to identify potential leaders as they emerge from within the organization or enter the organization from... Continue reading

“He has the power to render us happy or unhappy; to make our service light or burdensome; a pleasure or a toil.” -- Ebenezer Scrooge, speaking of his first employer, Mr. Fezziwig, from Charles Dickens’ A Christmas Carol, pub. 1843 This description of the impact leaders have on employees was... Continue reading

One of the most common leadership gaps I see is the failure on the part of leadership to recognize and address low performance. The organizational cost spans far beyond low performance of an individual and the opportunity cost levied on the business by the leaders’ refusal to upgrade talent. The... Continue reading