This blog is a pleasure to read and informative. Replacing people with bots, or making people work as if they are bots, or thinking in terms salaries saved is narrow minded The problem is how much more productive can we make CSRs (for example) to generated 100x more business than the savings from laying them off? Using A happiness index, we can identify perhaps what will make them happy, I also wrote blog about bots http://my-inner-voice.blogspot.com/2016/08/artificial-intelligence-or-artificial.html?view=flipcard I had a peek to an Orwellian future. The my-bot-speaks-with-your-bot is not going to work as it goes against spirituality