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Charmander
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It's really too bad some employers don't let you use your judgment on whether you should ask for ID or not when the person in question is clearly in their sixties.
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Um, it's the mom in the 3-piece suit who is handing the baby to the nanny so she can go to work. Not the othe way around.
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I am not advocating giving them away to her for free, not by any means. But - why not increase the discount a bit since she knows this information? She takes the stuff, the store gets money. She's happy, you're happy -which is a win-win if you ask me.
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I wouldn't feel a bit guilty if I were you. You did the right thing, and more importantly, you taught that customer a valuable lesson: your store will not automatically take back used and damaged items that were purchased well over the 30 day window. I wish more managers would be like you.
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I realize you didn't like your customer, but.......this is one of the few stories on this site where I can see the situation from the customer's point of view. You are going to throw away perfectly good stuff, but the most you can offer the customer is 50% off? I know you don't make the policy, and you are beholden to your corporate overlords to enforce their policy, but I gotta say it: that is one STUPID policy. No wonder the lady kept trying to get a better discount. I would. But here is the real problem here: the mistake you made was actually telling a customer that the sand was going to be thrown away. If she hadn't known that, she would have happily paid the 50% off, end of story, no more to be said. Never, ever tell a customer that something is going to be thrown away and then offer it to them for 50% off.
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It's in cursive because that's the only way writing with icing looks good. Have any of you out there (I'm talking to you lady, with the 2 year old) tried to print a message on a cake a pastry bag filled with icing? It's guaranteed to look hideous.
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Why would you hate a customer because they ONLY buy $35-40 worth of cat food? I only buy that much when I need to restock my cat food. I wasn't aware there was a minimum amount that a customer should buy.
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If the product came in labled Reese's Peanut Butter Cups, then that's what they would be, since the Reese's is the brand name. If your store uses a different or generic kind of peanut butter cups, then the man would be correct calling them peanut butter cups. Right?
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For your sake, find a new job. It isn't going to get better.
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So weird that there are so many of these stories. I've never once had a person question me or not believe me after I told them I was not an employee - and I've had my share of people asking.
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Some people are bafflingly, mind-numbingly stupid.
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Okay, what? None of the math checks out. If the item was originally $39.99 and it is 50% off, then it would be $19.99. If it is 75% off of, it would be $10.00. But it rang up at $24.99 - which is approximately 38% off of the original price. I'd be mad, too, but I wouldn't have resorted to his language.
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What's weird is that it technnically is waxed paper, since the paper has a very think coating of wax on it - but - the roll I have at home says "Wax Paper" on the box. So, both are correct. It's funny how customers think that just because you don't use something, you don't know what it is. I used to experience that all the time. Hey - if you stock it, you what what it is and where it is.
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Why not have both diet and regular?
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What a horrible experience for you. Dr. Ass is aptly named. Glad it worked out with Planned Parenthood.
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Well, you did have the poster outside the theater. If the movie wasn't playing any more, it should have been removed. Just sayin'
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Raising Cain. Not cane.
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Remind me never to shop at a store that would require an employee to spend time placing 200+ invidual sale tags when ONE single "All Ribbon 30% Off" sign would do.
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That's not crappy design. That's intentional.
Toggle Commented Jun 27, 2018 on Crappy Design: Sin City at Retail Hell Underground
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It's exactly in the shape of a bun. In my opinion, PERFECT!
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It's also very possible this customer was visually impaired.
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It's obvious that she had never encountered, seen, or used a price checker before. How hard could it have been for you to just walk her over to it in the first place and show her how to use it?
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I have to agree with SS.
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