Outstanding overview of how AI is bring people and machines closer together. We have been working hard with clients to leverage AI to create a conversational user interface between people and cars, hotels, appliances, etc. This is opening up new use cases and all kinds of ways for manufacturers and service providers to engage with and to help consumers to get more value. IBM's new Watson Assistant was just announced this month specifically to deliver this to clients.

Great article! It makes a strong case for why this is so important for business leaders. Empathy is very tightly coupled with listening skills. And, being able to listen to (and to feel) the perspective of others is a powerful leadership skill and a competitive advantage.