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Kelly Prince
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I watched the presentations. I enjoyed how thorough each individual was with their behind the scenes procedures. I really liked the acronym used at Alicia's hotel - "I LEAD" as at my own hotel we use a similar one called "LEARN" to help deal with guest issues. They both essentially lead to the same steps used when dealing with guest complaints.
I really enjoyed watching the presentations. The presentations were laid out in an informative yet entertaining manner. I thought each presenter provided sufficient information on where they work and what their position is. I liked that each presenter had their own style of presenting the information, it made for a creative presentation overall.
Kelly Prince is now following The Typepad Team
Mar 4, 2016