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The real story is almost certainly something like:
"I happened to be in Richmond anyway for unrelated reasons, and I decided to stop in at the local Dillard's. They said they were out of stock for the thing I wanted on sale in my size. The end"
Customer Service Comebacks: You Were Determined To Start Off Wrong, Weren't You?
--Hope That Helps
First off, I'm absolutely positive the staff and manager were not acting the way the crusty described.
Second, I just did a quick check, there are 20 Dillards locations in Ohio, plus another 3 in Indiana and 6 more in Kentucky, so the claim of driving 3 hours just to go to one in VA..
In fact, Short Pump is in Richmond, it's about 450 miles to Columbus, OH, about 600 to Toledo. Just sayin'
Customer Service Comebacks: You Were Determined To Start Off Wrong, Weren't You?
--Hope That Helps
I used to work in for blockbuster. We were absolutely not under any circumstances allowed to confront thieves. In fact, we weren;t even allowed to contact the police until corporate (legal) has first reviewed the security footage, which was inevitably useless. We had 8 cameras, and every single one of them was focused on the cash drawers to see if employees were stealing. You could stand right in front of the register with a gun, you wouldn't even be in the frame, let alone your face.
Here's the catch: Corporate policy is that we aren't allowed to stop theft, but we can sure as hell be punished for it. Shrink gets too high: no bonuses for management, hours cut for employees.
There was at least one local thief who knew damned well we couldn't do anything. He'd come in at least once a week at walk out with a duffle full of about $1500 in merchandise. We all knew him on sight, we all told him to gtfo, but he knew our hands were tied. Eventually awesome store manager got fired because corporate believed the only way we could have so much theft is if he was in on it.
Our prolific thief was eventually stopped after about 3 months and at least 15 grand of goods stolen from us when someone caught him breaking into their house and took off most of his leg with a shotgun. Not gonna lie; those of us at the store threw a celebration when we saw the story in the newspaper.
Nasty Ass Thieves: Just Walking Straight Out
It's Misty Meanor here with a short but not-so-sweet tale about a NAT! I was working as the equivalent of a Greeter, since my primary goal was to watch the devices that are supposed to help people check out faster but only do more harm than good. Some call them self-checkouts, while others c...
Wouldn't surprise me if these same people go to the movie theater a couple days before a film is released and ask to see it anyway.
Game Store Hell: Custys Try To Get Fifa 17 Before Release Date
From Lightning: No, we cannot sell Fifa 17 yet. We don’t have the OK from the higher ups to do so. No, no Fifa 17. If one more person asks about freaking Fifa 17 Lightning will STRIKE YOU WHERE YOU STAND. That’s pretty much the hell I went through yesterday at work. Fifa 17 is getting releas...
Back when I worked in restaurants, we would divide people into 3 categories:
Employees, (cool) regulars, and 'real people'
The first two you could give a hard time, prank, and just generally fuck around with in good humor.
Real people you stayed in professional-mode with.
Example: off-duty coworker asks me for a grilled cheese sandwich. I ask him, 'what cheese and bread?'. he says "surprise me"
I gave him parmesean on rye.
What’s The Worst Thing You’ve Been Called At Work: Proof That The Company Doesn't Care
From: scheru I was working at my first job out of high school, and the lead manager in our office was showing some district bigwig around, taking him from cubicle to cubicle and introducing him to everyone. They got to my desk and he sort of waved his hand at me and said, "Oh, that's scheru,...
Also it's worth noting that under Canadian law you don't necessarily have to get the answer correct, all you have to do is give AN answer.
Crazy Receipts: Because Canadians Need To Prove That They're Real
--TheBigChickeh
Here's a policy I've personally been using for about 5 years now:
As a customer, when I see a manager caving to appease a loud obnoxious crusty, I will calmly and politely interrupt and say:
"If you break your clearly written and easily understood store policy to keep this customer's business, you will lose mine. And between the two of us, I'm the one who isn't yelling and came here to SPEND money."
Twice I have set down a basket full of shopping on the floor in front of the manager and walked out without another word.
Toxic Managers: It's Policy Until It Isn't
From: Kstar My managers used to throw people under the bus all the time. A customer would ask me for something I couldn't do (return soiled merchandise etc), I would explain why I couldn't do it according to our store policy, they would throw a bitch fit and ask for a manager, and low and be...
Oh man. I worked in a hotel where the lobby was a big open space with marble flooring. Whenever it rained, we set out a 3 foot high free-standing bright yellow caution wet floor sign.
One out of every FOUR people walked into it. We kept track as a game.
Dumbass Custys: Sometimes You Just Need Proof
From: pseudo_armor People never reading signs or notices is a huge problem in our store. It's why, when a coworker and I had a big spill we had to clean up, we took various pictures of all the “Wet Floor” signs (with time stamps!!) so if someone complained, we had PROOF that the signs were up...
This is a famous photoshop.
The real billboard read "Are you lesbian and don't want to be?"
Bad Billboards: Going To Church Cures Your Ethnicity! Because... Being Asian Is A Sin To Be Forgiven....?
During my years working restaurants, I have twice gotten a concussion due to work-related accidents. both times I had to finish my shift before going to the hospital.
The second time I was working at a pizza place and got written up for refusing to drive a delivery while I was seeing double and out of focus. (I wasn't employed as a driver, but the only person in the restaurant at that moment with a driver's license.
Toxic Managers: Fired For Calling In Sick
From Witcheypoo: I was fired for being sick once. Got sick at work, had to call the boss at 2a.m. to get a replacement. He got pissed, the next day he called and fired me And threatened to have me arrested for leaving the register when I went to puke. --Witcheypoo Over the years we hav...
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