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Great video and analogy!
Commented Apr 13, 2011 on One more good video lesson on WHY you should Plan your Business at Whit on Business
One more good video lesson on WHY you should Plan your Business
I had a great time doing this video because it's exactly what you and I need to do to Plan our Businesses. Check it out and we're going to start Organizing and Arranging this wonderful thing called your Business real soon. Looking at the importance of having a good Plan for your business f...
We need to get this put on shirts, mugs, and caps!
Commented Apr 13, 2011 on Stay in your lane! at Whit on Business
Stay in your lane!
What I think I'm supposed to learn from being a Doorman is how to know my own role. Many people know don't know their roles and therefore get caught "doing to much". When you're DTM you're harried and often prone to make mistakes. Dealing with people who are traveling and their very expensive ca...
If we remember that news of good customer experiences travels much slower than stories of poor experiences, we might be compelled to treat those "less than delightful" customers with an awesome experience anyway. Who knows, they may tell their more generous or financially able friends and family to patronize our business and we'll still reap the benefits in the long run!
Commented Apr 13, 2011 on $ervice at Whit on Business
$ervice
Don't allow your persuit of financial increase interfere with your pursuit for financial increase. We've all heard the saying "My mind on money and my money on my mind." I think it's catchy, but it's flawed. In the service area being money minded is just as bad as being a desperate salesperson....
Great story! This is the type of experience that a customer would take the time to post to Yelp or another customer experience review site. Sadly, during my time working as a mystery shopper I never had these kind of experiences. Imagine the great customer experiences we'd all have if we remembered to treat each customer as if he or she was a mystery shopper...
Commented Apr 13, 2011 on Simple things at Whit on Business
Simple things
I like being a Doorman. Can't say that I thought I'd ever write that sentence, but it's true. The reason is I like people. I understand people and this position gives me access to a wide range of people. *I've actually changed the title from Doorman to First Impressions Czar. I have always been...
Well said.
Unfortunately too many people in our society don't respect the work that those of us in service professions or public service positions do. Often times the assumption is we are engaged in the type of work they witness us doing because of poor life choices or limited education which couldn't be farther from the truth for many of us.
One of the greatest lessons any parent can teach their child is the basic principle of UNCONDITIONALLY respecting others. I hope to remember this the next time I feel my blood pressure rising when the sanitation workers leave my garbage can three houses away!
Commented Apr 13, 2011 on How to ensure you get cruddy service all the time at Whit on Business
How to ensure you get cruddy service all the time
I told you all that last week really showed me somethings. What I noticed is that most Customers bring bad Customer Experience onto themselves. Here's what I mean; A guy pulls up to the hotel in a rush. Rather than get directions on his parking options he goes in on how he's "So and so and that ...
Great mantra!
Commented Apr 13, 2011 on Update at Whit on Business
Update
This job has been the best. I don't think I could have come to the understanding of how much people do in order to provide service to others sans working as a Doorman. It really is amazing. What surprises me more is how easily we take others for granted. I have to say I'm very aware of how I tre...
This is awesome! I hope to remember to keep this kind of attitude when I'm working....especially at Old Navy when I often feel pushed to my wits end. You really never know who is paying attention to your work ethic, do ya! So...when are you treating to lunch?!
Commented Apr 13, 2011 on The blessedness of focus at Whit on Business
The blessedness of focus
If you've read two posts here you know I'm all about raising the Customer Experience in a way that limits your competition from being able to imitate. Since most people are in a service area I believe the real way to set your business apart from the others doing what you do. I got the biggest c...
Hmmm, we'll say he has very VERY poor vision. : )
Commented Apr 13, 2011 on Does your biz stand out? at Whit on Business
Does your biz stand out?
This guy was going big for sure. How do you make your biz stand out in a laptop world? Sent via BlackBerry from T-Mobile
How much does it cost to use this computer? Is it a kiosk? Surely it can't be a personal computer.
Commented Apr 13, 2011 on Does your biz stand out? at Whit on Business
Does your biz stand out?
This guy was going big for sure. How do you make your biz stand out in a laptop world? Sent via BlackBerry from T-Mobile
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