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Adriangg
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My view on this:
Sales (Branch and Digital) - Combination of sales target, productivity and customer satisfaction
Product - Combination of sales target and efficiency metrics
Operations - Combination of employee satisfaction (From Sales and Product) and operational excellence metrics
Sharing goals across layers increases engagement. Product people tend to forget operational costs on their ROI.
Commented Jan 12, 2016 on Global structures for trusted advice are hard at The Financial Services Club's Blog
Global structures for trusted advice are hard
I was reflecting on something this morning that is endemic to both banks and technology providers. How do you provide great service to global clients? Image courtesy of Global Integration The issue is that most companies are split into three structures: product, process and customer. Product...
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Jan 12, 2016
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