This is AlanSBPerkins's Typepad Profile.
Join Typepad and start following AlanSBPerkins's activity
Join Now!
Already a member? Sign In
AlanSBPerkins
Recent Activity
I totally agree with this, but for an additional reason: A company has to stay true to what it believes. In order to deliver the best possible product / service / experience to the customer, you need to first remain steadfast to the ideals and ideas of the company and its vision. The notion that the customer is always right is a long-perpetuated falsehood. The customer pays the company to be right. Put the vision first and the customer will benefit. This is how te innovation happens. Pandering to customer's wishes is the antithesis of this in most cases.
AlanSBPerkins is now following The Typepad Team
Jul 2, 2012