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Bob,
Thanks for a very insightful post.
See this Office Depot's case study for a similar [or the same] practice:
http://ariegoldshlager.posterous.com/can-your-market-share-decline-while-your-cust
Thanks,
Arie.
Commented Feb 23, 2012 on Greetings and Bathrooms: One CEO's Metrics for Retail Stores at Bob Sutton
Greetings and Bathrooms: One CEO's Metrics for Retail Stores
Yesterday, we had the CEO of a large retail chain as a visitor in the Stanford class we Huggy Rao and I are teaching on scaling-up excellence. I will refrain from using his name as this a class, not a speech to the public. But he said something interesting in response to a question about the ...
Diego,
Enjoy your Holidays.
How do you reconcile Mike Impute principle with the Minimum Viable Product concept?
http://en.wikipedia.org/wiki/Minimum_viable_product
All the best in 2011.
Arie.
Commented Dec 24, 2011 on Innovation principles by Markkula at metacool
Innovation principles by Markkula
The genesis of these thoughts on marketing from Mike Markkula are detailed on page 78 of Walter Isaacson's intriguing biography of Steve Jobs. In their clarity, simplicity, and actionability, they are stunning. As a marketer, I take three lessons from them. First, they are about people. Mar...
Bob,
Please see also this study on Random Promotions as a best strategy:
http://www.nytimes.com/projects/magazine/ideas/2009/#business-2
http://arxiv.org/abs/0907.0455
Is is possible that random promotions are an effective antidote to the Peter Principle?
Arie.
Commented Oct 7, 2011 on Is It Sometimes Rational to Select Leaders Randomly? A Cool Old Study at Bob Sutton
Is It Sometimes Rational to Select Leaders Randomly? A Cool Old Study
This term at Stanford, I am teaching a doctoral seminar on leadership. Of course, this one of the broadest and most confusing topics on earth. I am not qualified to teach a seminar on love or religion; so, for me, this is the most vexing topic I can teach. The topic for the first meeting was ...
Bob,
Thanks for a very insightful note.
However the definition of terms is also the beginning of wisdom, or: "the beginning of wisdom is the definition of terms".
It appears to me therefore that the difference between "the beginning of wisdom" and "folly" is in the degree of precision.
Arie.
The Fine Balance Consulting Group
Commented Sep 28, 2011 on Richard Feynman On The Folly Of Crafting Precise Definitions at Bob Sutton
Richard Feynman On The Folly Of Crafting Precise Definitions
One of my best friends in graduate school was a former physics major named Larry Ford. When behavioral scientists started pushing for precise definitions of concepts like effectiveness and leadership, he would sometimes confuse them (even though Larry is a very precise thinker) by arguing "ther...
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