Facebook's data issues have been in the headlines the last couple of weeks and honestly, I'm not sure it's going away any time soon. Just today, they announced new rules to try and combat the issues that they've been having with fake news and outside entities being involved in US politics. Although we've known about the issue of Facebook using our data and building larger databases by "letting" us use their login information across a wide section of the internet, we are still surprised by just how much data they have allowed to leak out of Facebook for such a... Continue reading

L.L. Bean made some pretty big news when they announced that they were ending their lifetime warranty on their products. This was a cornerstone of their customer experience since they started and I would guess a driver of why people shopped at Bean. It also spoke of why retail needs to be a relationship between the stores and the customers. Both sides have an obligation to be respectful of each other and when it gets out of balance, things like this happen. I would certainly be interested in knowing how much they were losing on these returns, but let's give... Continue reading

The good folks at Propelify have done a great job putting together a highlight of the presentations from the 2017 event over at their Dispatch. I think they did a great job (typo in my name not withstanding!) taking my talk and turning it into a nice, easy to watch, 4 minute video. I was at my first volunteer planning meeting this week and I'm looking forward to seeing how I can make the 2018 event even better! I've included a brief overview of the piece here and you can read the full piece at Stop Thinking Killer Apps -... Continue reading

It's sometimes fun to look back at pieces I wrote some time ago and see what came true and what didn't. I think that this was originally written in 2006 and what's interesting is that some of these predictions happened, went away and have come back again. For example, Second Life was very popular at the time, but hasn't been as popular for a few years. However, they are now getting ready to launch a whole new experience Project Sansar. Podcasting started to get hot, went a little into a decline and today is hotter than ever. Now clearly not... Continue reading

I’ve just returned from CES, the annual gather of all things technical in Las Vegas. Over 4,000 companies will present their wears, from the largest companies in the industry all the way down to new start-ups being shown in Eureka Park. Last year, almost 190,000 people attended over the several days of the event, all looking to see what trends they should be following. This year, there seem to be a number of key trends being discussed, that for me bring up some interesting future discussions for the advertising industry. They include 5G, artificial intelligence (AI) and the internet of... Continue reading

Ten years ago, I was in Poland doing an AudienceGames installation for Orange and had an experience that I think illustrates the future of information. We had a free afternoon and decided to walk into the old section of Warsaw to do some exploring. On the way, we passed a large, Catholic cathedral. Since everything was in Polish, we didn't really know what the church was or anything about its history, but it was a beautiful church to explore. Towards the front of the church, was a statue of St. Jude, the patron saint of hopeless causes (and probably my... Continue reading

Take a look at the video from our panel during Advertising Week on the how we can move VR forward. Great group of folks and an excellent discussion! Virtual reality enables you to step into another world – a stimulated environment brought to life by a marketer’s control and imagination. Once there, consumers can suspend belief, interact, move, and be totally surrounded by a brand. That’s what makes it irresistible to advertisers. Yet, it’s a solitary experience that’s costly to create and consume with specific hardware requirements needed by the end user. So, when should you initiate a VR project?... Continue reading

I had a chance to sit down with Don Bennion from Adobe during Advertising Week to talk about what makes a great experience, the value of data and the importance of authenticity! Continue reading

Our friends over at VirtualAPT created a great 360 video tour of the recent Advertising Week TechX. Click here to see the full video and take your tour of TechX! Continue reading

Love what Baaria Chaudhary and Marjorie Wang did with Pawn VR at #AWTechX #AWNewYork. They 3D scanned attendees to turn them into chess pieces in a new, immersive chess game experience. What makes it even cooler is that the entire experience was created live during Advertising Week. Thrilled to have them participate! You can now click here to download the full experience! Continue reading

Earlier this year, I had the chance to bring my thoughts on Stop Thinking Killer App, Think Killer Experience to life at Propelify 2017. My presentation covered several key thoughts: Stop with the limitations. We need to stop focusing on the limitations. Everyone knows they exist, but we still need to make great content. I've had so many conversations with friends who were doing VR/AR 10 or 20 years ago and they were all doing awesome, cool things, even with all of the limitations we had back then. Add the other senses. We're slowly starting to see more experiments with... Continue reading

A few months back, I had coffee with Mari Kim Novak, who was about to start as president of Advertising Week, the annual celebration of the advertising indstry that happens in NYC. She wanted to create a new experience for Advertising Week, something that focused on the emerging technologies everyone's talking about, like VR, AR, AI, voice and others. Having taken my tours at CES several times, she also wanted something that would be curated and, just as importantly, contextualized so that attendees would understand why we were talking about these technologies, not just what they are. As Mari Kim... Continue reading

Very excited to announce that I have been brought in, along with a partner VentureFuel, to create a unique, tech experience for Advertising Week 2017. As you may know, Advertising Week is the premiere ad industry event, with 100,000 attendees and dozens of co-located industry events over the four days. The event runs September 25th - 28th and you the location we have secured is on Times Square at 43rd Street. We are taking over a 12,000 sf space right on Times Square for this experience, creating tremendous visibility for all of our participants. We're looking for emerging tech companies,... Continue reading

This is a special guest post, written by my daughter, Sydney (16) As a Gen Z-er, I don’t usually think about what I’m doing or why I’m doing it. I don’t analyze my shopping pattern (there isn’t anything to analyze) or question how my friends and I will impact the economy as we get older. Since I’ve started speaking at conferences, that has started to change. This summer I went with my school on a service trip to the Blackfeet Reservation in Montana to help the Indians (yes, they told us to call them that). We spent just over a... Continue reading

Today my wife and I went to the local Home Depot to look for ideas for the walls in the small hallway where we keep the foster puppies. We were looking at some vinyl and porcelain options, trying to decide what would look good, but also be durable for the constant flow of puppies that come through our house, I believe 55 or so to date. We looked around ourselves and then we had some questions, so we looked for an employee in that section to help us. Unfortunately, we couldn't find anyone, so I finally flagged down someone from... Continue reading

Last week during the Experiential Marketing Summit, Danielle Gorman from Cramer and I presented on Using Innovation Labs to Amp Up Attendee Engagement. The discussion was not simply how do you move your Lab to the various events that you might support, but how to use the six pillars shown below to incorporate the guts of innovation, not the output. During our presentation, we explored the big trends and examples behind why brands are expanding their investments into their own labs, innovation hubs and experience center. We hope that our attendees walked away with strategies, examples, and a sense of... Continue reading

Over the years, I have developed several unique learning experiences that take place out of the traditional meeting rooms. One of my most popular sessions has been the Experience WalkAbout, using the streets and stores of the city to create learning sessions. These smaller group experiences are designed to enhance the learning opportunities by allowing participants to see how experiences are delivered in physical environments (additional modules looking at online experiences can be developed as well). During these sessions, participants use an experience report card to rate the experiences on a variety of learning areas. In the past, they have... Continue reading

Since hopping back into the VR/AR space, I've been having many conversations with people about what's needed to make VR/AR the success it should be. With the announcements at Facebook F8, there's a lot of enthusiasm for AR right now and there's no doubt as I say quite often, that we will live in an AR world in the near future. But I've had many conversations about why VR in particular isn't where we thought it would be and why there still isn't great content for the most part. Many friends are asking me what's holding up creating better VR... Continue reading

Found this video from a presentation that I gave in 2007 at PICNIC in Amsterdam. Yes, 10 years ago! It really was one of the most fun conferences I've attended and I met some really great people there. And thanks to this video, I've reconnected to both of the companies that presented with me. Of course, one of my demos didn't work right, but that's what it's like when you're on stage talking about emerging technologies! And damn I wish my hair stayed that color and that long! During the session we cover a number of things that back then... Continue reading

This weekend I had a chance to play with the WallaMe app during an emerging ARtists scavenger hunt in Ridgewood, NJ. I had our 2 foster puppies with me, so I was stopped about every 3' so people could pet them, so I didn't get to do as many of the sites as I would've liked to do. It's possible that they're still there and I will try to check them out later this week. Have to say that I had lots of fun playing with them and judging by the number of people I ran into also playing the... Continue reading

A while back I wrote about Little Brother, all of us who snap, Tweet or otherwise document life around us. I talked about what the the lack of context created by all of us little brothers can mean in the future. Currently, United is facing a storm of criticism over a story that exploded because they told some passengers they were dressed inappropriately for their flight. The world went crazy, slamming United This is the kind of story that proves my point. The initial postings had no context - people flying on employee passes have to meet dress code -... Continue reading

I continue to think about what VR/AR looks like in the future, especially as both become more available and cost effective. With VR systems still costing $3,000+ and AR headsets still costing close to $2,000, it will be a while before both are truly mainstream. But today we need to start laying the groundwork for how they will be used in the future and especially start to think about what the UX for AR is it becomes more mainstream. I know people like to talk about VR and AR as if they are competitive, but they will really serve two... Continue reading

If you had a chance to attend our session during SXSW 17, you got to hear us talk about what VR was like back in the 90's, as well as some of the lessons learned from those days that we can be using today. We'll actually have a video of the full presentation available in a few weeks and I'll post it here when it's ready. You also got see to Jacki Morie give a great overview of some of the artist work that was being done back then. She's put them together in the Powerpoint that you can download... Continue reading

Next week, I'm moderating a great panel with Jacki Morie, Linda Jacobson and Chris Stapleton, talking about some of the key learnings from the first boom of VR back in the 90's. I thought I'd kick off that conversation here and get things started with one of my pet peeves. I believe that one of the biggest challenges we face today with VR/AR is that people in the industry like to focus on the limitations, not the opportunities. Now, to be fair, we do that with lots of things, but in the case of VR, we're setting the story that... Continue reading

Keeping my schedule packed tightly at SXSW, joining the sessions at the Retail Innovation Lounge, speaking on Innovation: Brands & The New Media Future. I'll be joined by Lori Schwartz and Tiffanie Stanard. We're speaking on Sunday at 1:45, and we'll cover a broad range of new media and how they will impact brands. They have a lot of great content and some good parties planned, so join us if you're in Austin. kwolia’s Retail Innovation Lounge event at SXSW, presented by Shopgate, is a unique event experience designed to showcase the future of retail convergence and disruption with technology,... Continue reading