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Geoff, I visit churches all the time (both as a "secret shopper" and just for fun) and 9 times out of 10 a church is never as friendly as they think they are. This goes for churches of all shapes, sizes, and colors. I spend a good part of my time with the churches I work with just on first impressions and the whole guest experience and follow up. The whole experience actually begins with their website which make the first impression 80% of the time. Bobby
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Jan 18, 2012