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A good article, but in a very different direction than the Chermak article, and with the same weakness: prescription without diagnosis. One critical issue in selecting business software is to understand the business processes the software must support. Without this, the software installation may fail because the software doesn't do what the business needs. Add-ons answer some of the issue, and an SDK more, but neither replaces a sound understanding of business processes. Further details are in the blog entry at
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