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Steve Boese
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Like the Taco Bell story, RJ. The other item that it highlights is the importance of a deep understanding and application of operational analytics to know that shaving a few seconds off of order fulfillment times will translate into increased revenue, and that compared to other areas (like store design, product, marketing, etc.), how these process improvements drive revenue comparatively. Pretty much every sub-function in a process can be improved somehow, the trick is to know where your efforts will yield the most results.
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Apr 7, 2010