Why is it important to always improve or modify a product or service ? 1. To stop it getting boring and out of fashion. We do research of different kinds of gloves and then make our gloves more fashionable, like adding designs. 2. Product life cycle - stop sales falling. We brought out a new range of hand warmers that keep you warm for longer. 3. Make the product more attractive to increase customers. We could improve the gloves by doing more colours and puting designs on them which would attract more customers 4. Stay ahead of competition. We can... Continue reading

hand warmers didn't work when i got then home so we would give you your money back as it was a faulty product. The glass around my gel candle smashed when it got too hot this is a health hazard so we would give you the money back see why it got to hot and the glass broke and give you a replacement. I bough the wrong size glove this is not a problem as they are magic gloves and they fit any size hand. I've changed my mind about the gel candle and want to exchange it for another... Continue reading

Informal Customer Feedback - This speaking to customers asking them questions verbally. Traditional Originals will be speaking to customers what they think about the gloves and warmers. Customer Questionnaires - These are series of questions in a questionnaire, asking the customers questions about a product, for example Traditional Original gloves: what is your favourite colour? Customer Comment Cards - This is a little card with a question. For example Traditional Original question will be, did the hand warmers keep you warm? Staff Feedback - Staff feedback is what staff thinks about the product. For example Tradition Originals staff will write... Continue reading

Informal Customer Feedback - This speaking to customers asking them questions verbally. Traditional Orignals will be speaking to customers what they think about the gloves and warmers. Customer Questionnaires - These are series of questions in a qustionnare, asking the customers questions about a product, For example Traditional Original gloves: what is your favourite color ? Customer Comment Cards - This is a little card with a question. For example Traditional Original question will be, did the handwarmers keep you warm? Staff Feedback - Staff feedback is what staff think about the product. For example Tradition Originals staff will write... Continue reading

Time taken for customer to get product- This shows how quickly we are to react to people ordering our product and how well we manage our time and how well the customer feels it went. For example how long it has taken for you to got your xbox from argos and how long you have waited Continue reading

Volume of marketing material sent out and responses generated- This shows how well we have managed to market and gloves and hand warmers and how well it has gone by how many customers have brought our products. This is how many posters are sent out to the customer and put up around the shop and how many people have gone to the shop as a result like a brand new topman shop opening and how many people have gone to it. Continue reading

No. of contacts with a customer -This shows how something may of gone wrong with our gloves or/and hand warmers or how well something has gone if the customer has phoned you up about how it has gone. This is how many times the customer has gotten in touch with you for example when the ps3 was broken. Continue reading

Average order-fulfilment times- This shows how quickly or slowly we deliver our goods this shows how well we can manage our time to get the gloves and hand warmers to the customer. This is how long your ps3 might take to be gotten from the warehouse and posted out to you. Continue reading

No. of damaged or faulty goods returned- This shows how the product they received from us was damaged while we were selling it. For example if you orders a ps3 from Amazon and when you got it it was broken and smashed you wouldn’t expect it to be like that so you would return it and expect another one to be posted out to you. Continue reading

No. of complaints about your employees- This shows how poorly our employees work with the customers that the customer feels they need to complain about the incident. This would be if the person taking the orders at McDonalds were being rude to the customer and the customer decided to complain. Continue reading

No. of complaints about your employees- This shows how poorly our employees work with the customers that the customer feels they need to complain about the incident. This would be if the person taking the orders at McDonalds were being rude to the customer and the customer decided to complain. Continue reading

No. of queries or complaints about your products or services – This shows how unhappy our customers are with our attitude while we are selling gloves and hand warmers. For example if McDonalds kept on giving people cold burgers the people might then decide to complain about it because McDonalds should be serving hot food. Continue reading

Sales renewal rates –the amount of people who come and buy even more gloves and hand warmers. For example if people sign up to the supporters club of a football team and they are so happy with the service and everything to do with it that when the season is up when the next season starts that they then resign and keep on being a part of it Continue reading

Sales renewal rates –the amount of people who come and buy even more gloves and hand warmers. No. of queries or complaints about your products or services – This shows how unhappy our customers are with our attitude while we are selling gloves and hand warmers. No. of complaints about your employees- This shows how poorly our employees work with the customers that the customer feels they need to complain about the incident. No. of damaged or faulty goods returned- This shows how the product they received from us was damaged while we were selling it. Average order-fulfilment times- This... Continue reading

Sales renewal rates –the amount of people who come back and buy more products from you. No. of queries or complaints about your products or services – This shows how unhappy your customers are with your product/s or how hard it was to find the information they wanted if they are queries. No. of complaints about your employees- This shows how poorly your employees work with the customers that the customer feels they need to complain about the incident. No. of damaged or faulty goods returned- This shows how the product they got from your company was damaged while you... Continue reading