Hey Bryant, thanks for the tip. I tried to keep my response as short as possible, yet still to the point. I am not sure what part is defensive though? Prickly, well maybe.. comical, probably.. Fair enough. Any suggestions for an appropriate response.

@Elisa . Hi Elisa, thanks for the question! Basically we understand we are not going to be a perfect fit for everyone. Our marketing for example resonates with some, and not with others. This is similar in a number of companies, in a number of industries. But just because some people might not like us, doesn't mean that we do not like them. We do our best to provide great service to everyone and anyone who contacts us, we would never exclude anyone for any reason. Hope that helps.