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Here are the top points of their paper: --Important decisions may suffer if videoconferencing is used to make them without adjusting the process to take its differences into account --Videoconferencing may not be appropriate for decision making when some stakeholders are present face-to-face and others attend via video, because these two groups are likely to process information differently. --Videoconferencing equipment may be improved by the addition of features that reduce cognitive workload, such as support for turn taking, audio localization, and personal distance location. --Videoconference presenters can use heuristic cues to increase the influence of their message. Are you really going to disagree with those points? Even video conferencing experts would agree with those. If you want to criticise the article, it would be for stating the obvious, well-known issues/limitations surrounding videoconferencing, not disagree with them for being incorrect.
Toggle Commented Oct 30, 2008 on Video Conferencing Effective or Not at VoIPWatch