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Momerator, I'm sorry to hear that some of your first year warranty issues have not been resolved yet. I agree that this kind of customer aggrivation, stress, and time wasting can be an industry wide situation, and not limited to any one builder. I appreciate your warning about watching what I say. But, we don't intend to sell our house, and our's had many more problems (all resolved right now) than our neighbors (100 + vs. about 25). The fear of having a "hard to sell home", I believe, prevents some (maybe many?) tract home buyers from bringing their builder to the "court of public opinion" on the Internet. But, things are changing along those lines, as Internet usage increases, and people realize that "Internet transparancy" of all legitimate buyer complaints is the best way to help future buyers, and even the long term thinking ethical sellers. Also, as long as you get all of your warranty issues resolved, why would any buyer hesitate to buy? In fact, as a former Real Estate broker, I know that many buyers were looking for a 2 to 5 year old house, because they knew all of the initial customer complaints, and "hidden problems", should be taken care of by then, as confirmed by a professional "home inspector". If you read "My Last Ryland Homes Blog Post & My Attempt To Help Ryland Homes!" at = http://bit.ly/LddNE , you will see how I now feel about the entire experience. In short, I have forgiven my builder, and I want to help them and the entire tract home building industry.
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That commercial reminds me of the first GoDaddy commercial (poor taste and advertiser name forgetable). I've always believed in O'HUG Communication (Open, Honest, Upfront, and Good = clear, consupicuous, comprehensive, and comprehendable) whether it's in ads or in personal communication. I think we've both enjoyed observing human nature/behavior over a full business career. I found your site by way of your son's (Sam) new business (Bazaarvoice.com), and I am looking forward to meeting him at the Dallas, Tx. ad:tech IMPACT Conference on 3/9/06.
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